> ## Documentation Index > Fetch the complete documentation index at: https://docs.retellai.com/llms.txt > Use this file to discover all available pages before exploring further. # Account > Manage your Retell AI account, reset passwords, and delete account. To keep your information safe, we use **Auth0** as our login system. ## Account Status Your account could have the following statuses: * **Active**: Your account is active and all services are available. * **Verification Needed**: Your account is on hold for further verification due to high volume calls, please contact [support@retellai.com](mailto:support@retellai.com) with your company's name, use case, and verification that you represent the company. * **Invoice Past Due**: Your account has a past due invoice and is at risk of automatic shutdown in 7 days. Please make a payment to keep your service active. * **Invoice Overdue**: Your account has an overdue balance, and your service has been temporarily deactivated. Please make a payment to restore your service. ## Reset your password If you want to change or reset your password: 1. Go to the login page. 2. Click the **"Don’t remember your password?"** link. 3. Enter your email address and follow the instructions sent to your inbox. For better security, we recommend using **Sign in with Google**. This provides an extra layer of protection and reduces the need to manage separate passwords.

### Important Note About SSO and Password-Based Sign-In Please note that **Google SSO** and **email-password sign-in** are treated as **separate accounts** in our system. They are not automatically linked. If you currently use one sign-in method (e.g., **email-password sign-in**) and wish to switch to the other (e.g., **Google SSO**), follow these steps: 1. Log in to your account using your current method (either Google SSO or email-password sign-in). 2. Click your profile photo at the bottom left of the dashboard. 3. Navigate to **"Workspace"** and send an invite to your email address. 4. Log out of your current account. 5. Open the invite email and use the **alternative sign-in method** to create a new account (e.g., sign in with Google if you currently use email, or sign up with email and password if you currently use Google SSO). This will create a separate account with the new sign-in method while maintaining access to your existing workspace. ## Delete your account If you are deleting the only workspace in the account, the account will be deleted automatically. Before proceeding: * Ensure you have downloaded any important data you wish to keep * Check that all pending invoices are settled * Cancel any active subscriptions * Remove any connected third-party integrations Account deletion is permanent and cannot be undone. All associated data, including billing history and user preferences, will be permanently removed.