> ## Documentation Index
> Fetch the complete documentation index at: https://docs.retellai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Use your business email

> Use your business email with Retell AI: update and verify your account email, understand Google and SSO sign-in options, and get help with account verification.

Using your business email may help with account verification in Retell AI. If your dashboard recommends this after a failed KYC check, follow the steps for your sign-in method below.

A business email uses your company's domain, such as `alex@example.com`, instead of a personal email provider such as Gmail or Yahoo.

## If you sign in with email and password

You can update your existing account without creating a new one. Your current email must be verified before you can change it.

<Steps>
  <Step title="Update your account email">
    Open [Account settings](https://dashboard.retellai.com/account#account-email), enter your business address in the **Email** field, and save your changes.
  </Step>

  <Step title="Verify your business email">
    Open the verification link sent to your business email. Until you confirm it, continue signing in with your current email address.
  </Step>
</Steps>

If you entered the wrong address, cancel the pending change in Account settings before requesting another. Canceling keeps your current email and its verified status unchanged. See [change your email address](/accounts/account#change-your-email-address) for more details.

## If you sign in with Google or SSO

Google and other social sign-in accounts can't change their email in Retell Account settings. To use email and password instead, create a new account with your business email. Contact [support@retellai.com](mailto:support@retellai.com) for help retaining access to your existing workspace.

Your workspace's SSO requirements still apply. If your workspace requires SSO, contact your administrator before changing how you sign in.

Email-and-password and Google sign-in create separate accounts, even when they use the same email address. See [switching sign-in methods](/accounts/account#important-note-about-sso-and-password-based-sign-in) for how to retain workspace access.

## Does changing my email complete KYC?

Using a business email may help with verification, but it does not guarantee KYC approval. Follow the [KYC verification steps](/accounts/kyc) for your account.

If your dashboard still reports a failed verification or asks for manual review, email [support@retellai.com](mailto:support@retellai.com) with your workspace ID, company name, use case, and proof that you represent the company.

## Support portal access

The dashboard's **Support Portal** option is available to business email users. If you use a personal email, you can still email [support@retellai.com](mailto:support@retellai.com) for assistance. See [contact Retell support](/general/support) for other support options.