> ## Documentation Index
> Fetch the complete documentation index at: https://docs.retellai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Handle failed payments

> Resolve failed payments by checking with your bank or updating your payment method.

If your payment fails, follow these steps to resolve the issue:

<Steps>
  <Step title="Check with Your Bank">
    1. Contact your bank to ensure the transaction isn't being blocked
    2. Request to allowlist transactions from Retell
    3. Return to the Retell Dashboard and retry the payment
  </Step>

  <Step title="If Payment Still Fails">
    1. Obtain written confirmation from your bank that Retell has been allowlisted
       * Statement should be on bank letterhead
       * Should explicitly confirm that transactions from Retell are now approved
    2. Email the statement to [support@retellai.com](mailto:support@retellai.com)
    3. Include your Retell account details in the email
  </Step>

  <Step title="Alternative Payment Method">
    1. Consider adding a different payment method
    2. Go to the "Billing" tab
    3. Click "Change payment methods"
    4. Add a new card or payment method
  </Step>
</Steps>

If you continue experiencing issues, please contact our support team at [support@retellai.com](mailto:support@retellai.com) for further assistance.