> ## Documentation Index
> Fetch the complete documentation index at: https://docs.retellai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Quality Assurance

> Analyze AI calls with structured insights across audio, language, and performance.

## What is AI QA?

AI QA (Quality Assurance) automatically evaluates a sampled set of calls using configurable rules and metrics. It surfaces high-level trends (scores, resolution rate, latency) and deep, call-level diagnostics (hallucinations, KB accuracy, interruptions, sentiment, and tool usage).

## Use AI QA to:

* Track call quality and resolution over time
* Identify failure patterns and root causes
* Review individual calls with transcript-level evidence

<Frame caption="">
  <img height="700" src="https://mintcdn.com/retellai/6wkwFDKypdjHQ-22/ai-qa/images/template.png?fit=max&auto=format&n=6wkwFDKypdjHQ-22&q=85&s=6734875f09f5ea8461668b42fd663055" alt="advanced_qa.png" data-path="ai-qa/images/template.png" />
</Frame>

## Pricing

<Tip>
  For each workspace, AI QA is free for the first 100 minutes of usage.
</Tip>

After the free usage, AI QA is priced at \$0.10 per minute of analyzed call time.