> ## Documentation Index
> Fetch the complete documentation index at: https://docs.retellai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Global Node

Global nodes can be transitioned to from anywhere in the conversation flow, making them ideal for handling universal scenarios like user objections (e.g. `I want to talk a human / I need to call back later`). Toggle on `Global Node` in the node settings to enable this.

<img src="https://mintcdn.com/retellai/vQCQvVJr44vBuU_v/images/cf/global-node.png?fit=max&auto=format&n=vQCQvVJr44vBuU_v&q=85&s=bf50a33bb1176d166d3da91c48dbcb38" width="1712" height="1340" data-path="images/cf/global-node.png" />

## Configure Global Node

Set a condition for when the global node should be transitioned to. In the example above, the condition is `When user indicates this is not a good time to continue` — so whenever the user says something like `I need to call back later`, the agent transitions to this node.

Since a global node can be transitioned to from anywhere, it does not need to be connected to the rest of the graph.

## Global Node Examples

Add example conversations to help the AI better understand when to jump to this global node. Click `+ Add` to create examples that demonstrate scenarios where the global node should or should not be activated.

## Go Back to Previous Node

Enable **Go back to previous node** to let the conversation return to where it left off after the global node is handled. Once enabled, a **Go Back Condition** section appears on the node where you define when the agent should navigate back. In the example above, the condition is `User changed their mind and want to continue the call`.

Go back conditions support both prompt-based and equation-based conditions. You can add multiple conditions and reorder them by dragging.

## Prevent Immediate Re-Trigger

Enable **Prevent Immediate Re-Trigger** to pause the global node for a specified number of node steps after it has been triggered. Set the number of **Node steps** (defaults to 3) during which the global node will not be activated again. This prevents the conversation from looping when the user's phrasing keeps matching the global node condition.
