> ## Documentation Index
> Fetch the complete documentation index at: https://docs.retellai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Handle application rejection

We will review your business profile, phone verification, or branded call application. If the application is rejected for any reason, you will receive an email notification.

<Frame>
  <img height="700" src="https://mintcdn.com/retellai/pRGcctz_zOqy0mSt/images/rejection.png?fit=max&auto=format&n=pRGcctz_zOqy0mSt&q=85&s=8b4fffb74963eb2754b7f7f57d6b6c4f" alt="Rejection status" data-path="images/rejection.png" />
</Frame>

<Steps>
  <Step title="Check Rejection Status">
    Go to your phone detail page where you'll see your "Verified Phone Number" or "Branded Call" showing a "Rejected" status.

    <Frame>
      <img height="700" src="https://mintcdn.com/retellai/pRGcctz_zOqy0mSt/images/rejection_1.png?fit=max&auto=format&n=pRGcctz_zOqy0mSt&q=85&s=d4b094f06c00571e5492572d7ec890bc" alt="Rejection status" data-path="images/rejection_1.png" />
    </Frame>
  </Step>

  <Step title="Review Rejection Reason">
    Click to view the detailed reason for rejection.

    <Frame>
      <img height="700" src="https://mintcdn.com/retellai/pRGcctz_zOqy0mSt/images/rejection_2.png?fit=max&auto=format&n=pRGcctz_zOqy0mSt&q=85&s=8d31b85ceb75411e46a9e9e67b27a1a2" alt="Rejection details" data-path="images/rejection_2.png" />
    </Frame>
  </Step>

  <Step title="Check Business Profile">
    If your business profile was rejected, click on the business profile details to understand why.

    <Frame>
      <img height="700" src="https://mintcdn.com/retellai/pRGcctz_zOqy0mSt/images/rejection_3.png?fit=max&auto=format&n=pRGcctz_zOqy0mSt&q=85&s=78402d1a71d66b2fd0ca01693a68e733" alt="Business profile rejection" data-path="images/rejection_3.png" />
    </Frame>
  </Step>

  <Step title="Resubmit Application">
    After addressing the rejection reasons, you can resubmit your application through the dashboard.
  </Step>
</Steps>