> ## Documentation Index
> Fetch the complete documentation index at: https://docs.retellai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Handle application rejection

> Resolve rejected business profile, verified phone, and branded call applications on Retell — check rejection reasons in the dashboard and resubmit.

We review your [business profile](/build/telephony/business-profile), [verified phone number](/build/telephony/verified-phone), or [branded call](/build/telephony/branded-call) application. If it's rejected, you'll receive an email notification.

<Frame>
  <img height="700" src="https://mintcdn.com/retellai/pRGcctz_zOqy0mSt/images/rejection.png?fit=max&auto=format&n=pRGcctz_zOqy0mSt&q=85&s=8b4fffb74963eb2754b7f7f57d6b6c4f" alt="Rejection status" data-path="images/rejection.png" />
</Frame>

<Steps>
  <Step title="Check rejection status">
    Go to your phone detail page, where your "Verified Phone Number" or "Branded Call" shows a "Rejected" status.

    <Frame>
      <img height="700" src="https://mintcdn.com/retellai/pRGcctz_zOqy0mSt/images/rejection_1.png?fit=max&auto=format&n=pRGcctz_zOqy0mSt&q=85&s=d4b094f06c00571e5492572d7ec890bc" alt="Rejection status" data-path="images/rejection_1.png" />
    </Frame>
  </Step>

  <Step title="Review the rejection reason">
    Click to view the detailed reason for rejection.

    <Frame>
      <img height="700" src="https://mintcdn.com/retellai/pRGcctz_zOqy0mSt/images/rejection_2.png?fit=max&auto=format&n=pRGcctz_zOqy0mSt&q=85&s=8d31b85ceb75411e46a9e9e67b27a1a2" alt="Rejection details" data-path="images/rejection_2.png" />
    </Frame>
  </Step>

  <Step title="Check your business profile">
    If your business profile was rejected, click the business profile details to understand why.

    <Frame>
      <img height="700" src="https://mintcdn.com/retellai/pRGcctz_zOqy0mSt/images/rejection_3.png?fit=max&auto=format&n=pRGcctz_zOqy0mSt&q=85&s=78402d1a71d66b2fd0ca01693a68e733" alt="Business profile rejection" data-path="images/rejection_3.png" />
    </Frame>
  </Step>

  <Step title="Resubmit your application">
    After addressing the rejection reasons, resubmit through the dashboard from the [verified phone number](/build/telephony/verified-phone) or [branded call](/build/telephony/branded-call) application.
  </Step>
</Steps>