> ## Documentation Index
> Fetch the complete documentation index at: https://docs.retellai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Global search

> Use global search in the Retell AI dashboard to find agents, calls, chats, Conductor conversations, and documentation, then open a result or create an agent.

Global search finds agents, calls, chats, your Conductor conversations, and public Retell Docs from anywhere in the dashboard. Open it from **Search & create** in the sidebar or press **⌘K** on Mac or **Ctrl+K** on Windows and Linux.

## When to use global search

Use search when you know a name, an ID, or a phrase from the content you need. For example, search `reschedule` to find an appointment agent whose prompt handles rescheduling, a matching call transcript, or a Conductor conversation about that workflow.

For date ranges, outcomes, or other session filters, use [Call History or Chat History](https://docs.retellai.com/features/session-history.md).

## Search and open a result

**1. Open search**

Click **Search & create** in the sidebar or use **⌘K** / **Ctrl+K**.

You can also click **Search agents** on the Agents page to start in the **Agents** category, or **Search chats** on Home to start in **Conductor**. These page entry points start with an empty query. The sidebar and keyboard shortcut reopen your previous query and category.

**2. Enter a query**

Type at least 2 characters. Results appear as you type. Choose a category to narrow the results, or **All** to search across categories.

**3. Open a match**

Click a result, or use **↑** / **↓** to highlight one and press **Enter**. Agents open in the builder, calls and chats open their detail panels, and Conductor results reopen the conversation. Retell Docs results open in a new browser tab.

Press **Esc** to close search.

![Global search with voicemail entered and Retell Docs selected. Results include Handle voicemail and IVR, with matching text highlighted in result snippets.](https://mintcdn.com/retellai/JY6yKSKuVSbpTsjx/images/global-search-results.png?fit=max\&auto=format\&n=JY6yKSKuVSbpTsjx\&q=85\&s=fb1ed9c7bc1e7507861893e2143361a8)

Search for voicemail and choose Retell Docs to find related guides.

## What can you search?

| Category | Searchable content |
| - | - |
| **Agents** | Agent names, IDs, and text in prompts and configuration, such as node instructions and tool descriptions. |
| **Calls** | Call IDs, summaries, and transcripts. |
| **Chats** | Chat IDs, summaries, and messages exchanged with your agents. |
| **Conductor** | Titles, conversation IDs, and message text from your own [Conductor conversations](https://docs.retellai.com/conductor/overview.md#manage-your-conversations). |
| **Retell Docs** | Public documentation. |

Workspace results respect your permissions and the workspace you have selected. **Chats** contains conversations with your agents; **Conductor** contains your conversations with the dashboard's AI assistant.

## Recent searches and quick actions

Press **Enter** to submit a query, or open a result, to add the query to **Recent Searches**. Clear the search field to see recent searches, then click one to run it again. **Clear history** removes the recent queries without deleting any resources or conversations.

With the search field empty, **Quick actions** lets you create a voice or chat agent, view your agents, or open Analytics or Settings. The available actions depend on your permissions. See [Build an agent](https://docs.retellai.com/build/overview.md) for configuration guidance.

## Why can't I find a result?

If search shows **No Results Found**, try a more specific keyword, check the spelling, or switch to **All**. For a known agent or conversation, try its full ID.

Call and chat search depends on retained transcripts and summaries, and older conversations may be outside the search window. Use [Call History or Chat History](https://docs.retellai.com/features/session-history.md#browse-and-filter-sessions) to locate a session by its date or ID. Your workspace's storage settings and your access to sensitive data also affect which content is searchable.


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