Deprecating on 4/30/2025

Retell AI

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building

📞 Build, test, deploy, and monitor AI phone agents.

Introduction

Deploy your first phone agent in 5 minutes.

Build your first phone agent in 5 minutes

Learn how to use Retell's Node.js and Python SDKs

SDKs

Handle background noise

Best Practices

Learn how to effectively test and debug your AI agents using the LLM Playground

LLM Playground

Web Call

A step by step guide to buy a number from Retell

Purchase phone number

A step by step guide to make & receive phone calls with Retell managed numbers & imported numbers

Make & receive phone calls

A step by step guide to create a web call with agent using frontend Web SDK

Connect to web call

Understand the constraints and limitations of the agents.

Understand concurrency & limits

Monitor calls via dashboard

Overview

Workspace

Account

Audio Basics

Partner Program

Affiliate Program

Create Phone Call

Create Web Call

Get Call

List Calls

Update metadata and sensitive data storage settings for an existing call

Update Call

Delete a specific call and its associated data

Delete Call

Create Batch Call

Create Agent

Get Agent

List Agents

Update Agent

Delete Agent

Create Phone Number

Retrieve details of a specific phone number

Get Phone Number

List Phone Numbers

Update agent bound to a purchased phone number

Update Phone Number

Delete Phone Number

Create Retell LLM

Retrieve details of a specific Retell LLM

Get Retell LLM

List Retell LLMs

Update Retell LLM

Delete Retell LLM

Create Knowledge Base

Retrieve details of a specific knowledge base

Get Knowledge Base

List Knowledge Bases

Delete Knowledge Base

Add Knowledge Base Sources

Delete an existing source from knowledge base

Delete Knowledge Base Source

Get Voice

List Voices

Get the current concurrency and concurrency limit of the org

Get Concurrency

Import a phone number from custom telephony & Bind agents

Import Phone Number

Register a new phone call for custom telephony

Register Phone Call

Retell AI connects with your server, and get responses / actions from your custom LLM.

LLM WebSocket

For Beginners

By Features

By Use Cases

Spanish Video

German Videos

Deprecating on 3/31/2025

Community

Changelog

Status

Pricing

Enterprise Plan

API Reference

Video Tutorials

Deprecation Notice

Dashboard

Homepage

Support

Compliance

Step 1: Configure global settings

Step 3: Add transition conditions

How to improve your conversation flow agent's performance

Debug guide

Step 2: Configure the basic settings

Choose a custom voice

Add custom pronunciation

Automatically normalize text for speech

Add backchannel

Make agent respond nothing

Add pause or read slowly

Pronounce the phone numbers correctly

Pronounce the email correctly

Pronounce the website correctly

Pronounce the time correctly

Configure your AI agent to detect and handle voicemails automatically

Handle voicemail

Configure your AI agent to handle DTMF input from the user

Capture DTMF input from user

Knowledge Base

Learn how to personalize your agent's responses using dynamic variables

Dynamic Variables

A step by step guide to integrate custom telephony providers

A step-by-step guide to creating and managing batch calls.

Create batch calls

Monitor batch calls

Add a business profile

Apply for verified phone number

Apply for branded call

Handle application rejection

Stop the service

Inbound call webhook

Secure the webhook

Define the information you want to extract

Consume the analysis data

Check estimated latency

Check actual latency

Follow these steps to resolve high end-to-end latency issues.

Troubleshoot high latency

Troubleshooting Transcript Accuracy

How to fix when your AI agent gives incorrect responses

Debug wrong response

Debug call transfer failure

Debug call disconnection

Understand outbound call disconnection reasons.

Debug outbound connection issues

Add payment methods

Handle failed payments

Manage API Keys

Opt out of data storage

Custom LLM Overview

Setup WebSocket Server

Integrate LLM

Integrate Function Calling

Troubleshooting Guide

Custom LLM Best Practices