POST
/
v2
/
create-phone-call
import Retell from 'retell-sdk';

const client = new Retell({
  apiKey: 'YOUR_RETELL_API_KEY',
});

async function main() {
  const phoneCallResponse = await client.call.createPhoneCall({
    from_number: '+14157774444',
    to_number: '+12137774445',
  });

  console.log(phoneCallResponse.agent_id);
}

main();
{
  "call_type": "phone_call",
  "from_number": "+12137771234",
  "to_number": "+12137771235",
  "direction": "inbound",
  "telephony_identifier": {
    "twilio_call_sid": "CA5d0d0d8047bf685c3f0ff980fe62c123"
  },
  "call_id": "Jabr9TXYYJHfvl6Syypi88rdAHYHmcq6",
  "agent_id": "oBeDLoLOeuAbiuaMFXRtDOLriTJ5tSxD",
  "version": 1,
  "call_status": "registered",
  "metadata": {},
  "retell_llm_dynamic_variables": {
    "customer_name": "John Doe"
  },
  "opt_out_sensitive_data_storage": true,
  "opt_in_signed_url": true,
  "start_timestamp": 1703302407333,
  "end_timestamp": 1703302428855,
  "duration_ms": 10000,
  "transcript": "Agent: hi how are you doing?\nUser: Doing pretty well. How are you?\nAgent: That's great to hear! I'm doing well too, thanks! What's up?\nUser: I don't have anything in particular.\nAgent: Got it, just checking in!\nUser: Alright. See you.\nAgent: have a nice day\n ",
  "transcript_object": [
    {
      "role": "agent",
      "content": "hi how are you doing?",
      "words": [
        {
          "word": "hi",
          "start": 0.7,
          "end": 1.3
        }
      ]
    }
  ],
  "transcript_with_tool_calls": [
    {
      "role": "agent",
      "content": "hi how are you doing?",
      "words": [
        {
          "word": "hi",
          "start": 0.7,
          "end": 1.3
        }
      ]
    }
  ],
  "recording_url": "https://retellai.s3.us-west-2.amazonaws.com/Jabr9TXYYJHfvl6Syypi88rdAHYHmcq6/recording.wav",
  "public_log_url": "https://retellai.s3.us-west-2.amazonaws.com/Jabr9TXYYJHfvl6Syypi88rdAHYHmcq6/public_log.txt",
  "latency": {
    "e2e": {
      "p50": 800,
      "p90": 1200,
      "p95": 1500,
      "p99": 2500,
      "max": 2700,
      "min": 500,
      "num": 10,
      "values": [
        123
      ]
    },
    "llm": {
      "p50": 800,
      "p90": 1200,
      "p95": 1500,
      "p99": 2500,
      "max": 2700,
      "min": 500,
      "num": 10,
      "values": [
        123
      ]
    },
    "llm_websocket_network_rtt": {
      "p50": 800,
      "p90": 1200,
      "p95": 1500,
      "p99": 2500,
      "max": 2700,
      "min": 500,
      "num": 10,
      "values": [
        123
      ]
    },
    "tts": {
      "p50": 800,
      "p90": 1200,
      "p95": 1500,
      "p99": 2500,
      "max": 2700,
      "min": 500,
      "num": 10,
      "values": [
        123
      ]
    },
    "knowledge_base": {
      "p50": 800,
      "p90": 1200,
      "p95": 1500,
      "p99": 2500,
      "max": 2700,
      "min": 500,
      "num": 10,
      "values": [
        123
      ]
    },
    "s2s": {
      "p50": 800,
      "p90": 1200,
      "p95": 1500,
      "p99": 2500,
      "max": 2700,
      "min": 500,
      "num": 10,
      "values": [
        123
      ]
    }
  },
  "disconnection_reason": "agent_hangup",
  "call_analysis": {
    "call_summary": "The agent called the user to ask question about his purchase inquiry. The agent asked several questions regarding his preference and asked if user would like to book an appointment. The user happily agreed and scheduled an appointment next Monday 10am.",
    "in_voicemail": false,
    "user_sentiment": "Positive",
    "call_successful": true,
    "custom_analysis_data": {}
  },
  "call_cost": {
    "product_costs": [
      {
        "product": "elevenlabs_tts",
        "unitPrice": 1,
        "cost": 60
      }
    ],
    "total_duration_seconds": 60,
    "total_duration_unit_price": 1,
    "total_one_time_price": 10,
    "combined_cost": 70
  }
}

Authorizations

Authorization
string
header
required

Authentication header containing API key (find it in dashboard). The format is "Bearer YOUR_API_KEY"

Body

application/json

Response

201
application/json

Successfully made an outbound call.

The response is of type object.