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Monthly billing switches to credits on 09/30/2026

On September 30, 2026, workspaces still on monthly billing move to credit-based billing. Click Switch now on the Billing page and add credits to switch yourself. If you don’t, Retell moves the workspace that day and the credit balance starts at $0. Calls, chat, and other usage then come out of those credits instead of a bill at the end of the month. You can’t switch back. If you already see Credits Balance, you’re already on the new billing. Enterprise workspaces stay on monthly invoicing. You won’t see Switch now.

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What changes

  • Calls, chat, and other usage come out of your credits as you use them. If the balance hits zero, that usage stops until you buy more credits or turn on auto recharge.
  • You get one last bill for what you’ve used so far. It’s charged to your card.
  • Any credit already on your workspace is added to the new balance, after that last bill.
  • You need a card saved. The credits you add, and that last bill, are both charged to it. Add a card under payment methods before you switch.

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What still bills monthly

These stay on your card. They are not paid with credits: A percent-off discount on your current subscription carries over. You don’t need to change your agents or phone setup.

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Switch to credit-based billing

Do this on each workspace that is still on monthly billing.
1

Open the Billing page

Go to Billing. If you’re on monthly billing, you won’t see Credits Balance. You’ll see a notice to switch.
Billing notice saying you'll switch to credit-based billing on September 30, 2026, with Switch now and Learn what changes

The Billing page notice: this workspace switches to credit-based billing on September 30, 2026.

If Switch now is grayed out, ask an admin on your team. See Access control.
2

Add a card if you don't have one

Switch now asks you to add a card first. See Add payment methods.
3

Choose how many credits to add

Pick $10, $50, or $100, or type your own amount from $10 to $10,000.
Switch to credit-based billing dialog with $50 selected, options for $10 and $100, a custom amount of $50, and a Switch now button

Starting credits: $10, $50, or $100, or your own amount, then Switch now.

4

Confirm the switch

Click Switch now.
You see Credits Balance, with Buy credits and Auto recharge.
Billing page showing a Credits Balance of $100, with Buy credits and Auto recharge on the right

After the switch, the Billing page shows Credits Balance, Buy credits, and Auto recharge.

5

Turn on auto recharge

This buys more credits for you when the balance gets low, so usage doesn’t stop. Set When credits drop below and Bring credits back to, then click Save.
Auto Recharge Setting with the toggle on, When credits drop below set to $10, and Bring credits back to set to $100

Auto recharge on: top up when the balance drops below $10, and restore it to $100.

See Set up auto recharge.
You can’t switch back. Credits don’t expire, and they can’t be refunded. Add a card before September 30 so the last bill can be charged.
If the Billing page says something on your workspace can’t be moved yet, email support@retellai.com before September 30.

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FAQ

Monthly billing ends on September 30, 2026. After that, calls, chat, and other usage come out of credits instead of a bill at the end of the month. If you don’t click Switch now, Retell moves the workspace that day and the credit balance starts at $0. Auto recharge can refill the balance so usage doesn’t stop. Enterprise workspaces stay on monthly invoicing.
No. September 30, 2026 stays the date so billing lines up with the 1st of the month.
The workspace switches when you click Switch now and add credits. If you don’t click Switch now, it switches on September 30, 2026, and the credit balance starts at $0. Calls, chat, and other usage stop until you add credits or turn on auto recharge.
No. After you click Switch now and add credits, you stay on credit-based billing.
You get one last bill for what you’ve used up to the switch, charged to your card. After that, calls, chat, and other usage come out of your credits.
Yes. Phone numbers and your other monthly fees stay on your card. A percent discount stays too. Calls, chat, and other usage move to credits.
No. Your agents and phone numbers keep working. You only change how you pay, on the Billing page.
No. Enterprise workspaces stay on monthly invoicing. Switch now is only for workspaces on monthly billing.
For how credits, auto recharge, and invoices work after the switch, see Billing.