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Adding a payment method is required before you can purchase phone numbers or use Retell services beyond the free trial. We use Stripe to securely process all payments. Your payment method on file is used for:
  • Credit-based accounts — purchasing credits, auto-recharge top-ups, and the end-of-month invoice for subscription items (phone numbers, knowledge bases, CPS, and concurrency).
  • Legacy monthly-billing accounts — the end-of-period charge for your usage and recurring items.
See Billing overview to check which billing version your account uses.
Payment methods are scoped per workspace. Adding a card in one workspace does not carry it over to another workspace, even under the same login — each workspace has its own billing setup, invoices, and usage totals. If you create a second workspace, switch into it and repeat the steps below before starting calls there. See Create and manage Retell workspaces for how to switch workspaces.

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Adding Your Payment Method

1

Navigate to Billing

Go to the Billing tab in your dashboard
Billing tab in the dashboard

Access billing settings from your dashboard

2

Access Payment Settings

Click “Change payment methods” to open payment settings
Change payment methods button

Open payment method settings

3

Add New Payment Method

In the Stripe portal, click “Add payment method” and enter your payment details. Your payment information is securely handled by Stripe.
Stripe payment details form

Add your payment details in Stripe