FAQs

Our product is highly configurable and you can customize every part of it. Read more at Agent Customization.

Yes we have extensive support for agent to take various actions.

Yes, feel free to check out Custom Telephony Guide for more details.

We measure end to end latency (the time between human finishs speaking and agent starts talking) and latency for specific parts of the system.

Generally speaking, Retell voice agents will have end to end latency around 0.7 to 1.5 seconds, depending on the LLM model and the voice that the agent uses.

The History tab of the Dashboard contains latency metrics, and when hovered, will show latency breakdowns.

Retell supports various languages. Check out Language Guide for more details.

Yes, you can directly clone voices or add community voices in the dashboard. There’s a limit of 100 custom voices per account.

Yes, you can get live transcript in both client side and server side.

It only takes 5 min to create a voice agent in the platform. You can integrate the API in your system in 1 day.