Outbound calls (make calls)

From previous guides, you already have numbers purchased or imported. This guide will walk through how to assign agents, and make phone calls.

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Bind Voice Agents

• Only when you bind agents to a number will the number be able to receive and make calls.
• You can assign different inbound and outbound agent to the number.
• You can leave agent unset to disable inbound / outbound (for example, you are doing outbound and don’t want callbacks, you can leave inbound_agent_id unset)

After binding an agent for inbound, you should be able to receive inbound calls already.

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Make Outbound Call

Check out Create Phone Call API Reference for all the parameters you can use.

• from_number is the e.164 string format of the number you purchased earlier.
• to_number is the phone number you want to call in e.164 string format.

const registerCallResponse = await retell.call.createPhoneCall({
  from_number: '+14157774444', // replace with the number you purchased
  to_number: '+12137774445',  // replace with the number you want to call
});
console.log(registerCallResponse);

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Get Call Detail

• API: You can use Get Call API to get information like transcript, recording, latency tracking, etc.
• Webhook: You can also setup webhooks to receive real time updates when call is initiated, ends, and analyzed. Read more at Call Webhook Guide.

See community templates in docs