
We will not populate custom post call analysis fields for non connected calls and calls where no conversation happened. Please check the field existence before using it.
Analysis Categories
You can extract the following types of data from post-call analysis:-
Boolean (True/False)
- Simple yes/no determinations
- Example: Whether the customer is a first-time caller
-
Text (String)
- Detailed textual information
- Example: Call summaries, action items, or key discussion points
-
Number (Numerical value)
- Quantitative measurements
- Example: Transaction amounts, call duration, or satisfaction scores
-
Selector (Enum)
- Categorization from a fixed list
- Example: Issue types, product categories, or resolution status