Post-call analysis is a powerful feature that automatically analyzes customer conversations after they have ended, helping you derive valuable insights from your calls. We provide several built-in analysis categories, and you can create custom categories to match your specific business needs.

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Analysis Categories

You can extract the following types of data from post-call analysis:

  • Boolean (True/False)

    • Simple yes/no determinations
    • Example: Whether the customer is a first-time caller

  • Text (String)

    • Detailed textual information
    • Example: Call summaries, action items, or key discussion points

  • Number (Numerical value)

    • Quantitative measurements
    • Example: Transaction amounts, call duration, or satisfaction scores

  • Selector (Enum)

    • Categorization from a fixed list
    • Example: Issue types, product categories, or resolution status

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