Install the Retell AI ChatGPT app, connect with OAuth, and build, test, deploy, and monitor voice agents from a ChatGPT conversation.
Install the Retell AI app in ChatGPT to build, edit, deploy, test, and monitor voice agents from a conversation. Interactive widgets open in chat for workspace selection, agent creation, voice preview, testing, deployment, and analytics.For Cursor, Claude Desktop, Claude Code, and other MCP clients that use an API key, see the Retell MCP server.
Build or edit agents in natural language without opening the Retell dashboard for every change
Preview voices, run playground chats, and place test calls from the same conversation
Deploy an agent to a phone number and check call analytics without leaving ChatGPT
Prefer the MCP server when your client is Cursor, Claude Code, or Codex and you already manage Retell with an API key. Prefer the dashboard when you need full editor controls, conversation-flow graphs, or settings the ChatGPT widgets do not expose.
A cafe owner asks ChatGPT to create a friendly receptionist that answers menu and hours questions, transfers frustrated callers to a manager, then deploys the agent to their Retell number — all from one chat after connecting Retell AI once.
A ChatGPT account on a plan that supports plugins and apps. Availability depends on your plan, region, and workspace settings; the app may not be available on the free tier.
Permission to install plugins or apps. On ChatGPT Business, Enterprise, or Edu, an admin may need to enable Retell AI first.
A Retell account at retellai.com with at least one workspace
For live test calls and deployment: a Retell phone number, and a destination number in E.164 format such as +15551234567
Use your own Retell account, workspaces, agents, and phone numbers. The screenshots use sample or masked values.
Retell AI is listed in the ChatGPT plugin directory (some accounts still show Apps). The steps are the same either way, and existing connections keep working.
1
Open the ChatGPT directory
In ChatGPT, open Settings → Plugins or Settings → Apps, or go to chatgpt.com/apps. Search for Retell AI.
Search the ChatGPT directory for Retell AI.
2
Install and connect
Open the Retell AI listing and review its capabilities, terms, and privacy policy. Select Install plugin if it appears, then select Connect.If Connect is greyed out or says Disabled by admin, ask a workspace admin to enable Retell AI in Workspace settings → Plugins or Workspace settings → Apps.
3
Sign in to Retell
Complete the Retell sign-in screen. Use the Retell account that owns the workspaces and agents you want to manage from ChatGPT.
4
Approve access
Review the requested access and approve it. This lets ChatGPT manage agents, phone number assignments, and call data in your Retell account on your behalf.
Installing the app is not enough. Enable it in the chat where you want to use it.
1
Start a new chat
Return to ChatGPT and start a new conversation on a supported surface, such as ChatGPT on the web or the desktop app.
2
Enable Retell AI in the chat
Select the + button next to the message box, then More, then Retell AI. You can also type @ and select Retell AI.If Retell AI does not appear in the list, the app is not installed for this account. Repeat the install and connect steps above.
Your workspace determines which agents, phone numbers, and call history ChatGPT can see.
If your account has one workspace, Retell selects it automatically.
If your account has multiple workspaces, a workspace selector appears the first time a tool needs one.
1
Ask ChatGPT to load your workspaces
In a chat with Retell AI enabled, enter:
Show me my Retell workspaces.
2
Choose the workspace
In the Select a workspace to continue widget, open the dropdown, choose the workspace that holds your agents, and confirm. Later actions use this workspace until you change it.
Select the Retell workspace for this conversation.
To change workspaces later, ask ChatGPT to switch the selected Retell workspace and the same selector reopens.
Ask ChatGPT to list your agents. The Your Agents widget shows each agent’s name, ID, voice, and language. You can search by name or ID, copy an agent ID, or open the agent in the Retell dashboard.
List all of my Retell agents.
Browse agents in the selected workspace.
If the list is empty, confirm you selected the intended workspace, then create an agent in the next section.
The build wizard collects the agent summary, voice, optional functions, end-call behavior, and a generated prompt, then creates the agent in Retell.
1
Start the builder
Describe the agent you want. For example:
Create a customer support agent for my coffee shop. It should be friendly, answer questions about the menu and hours, and transfer to a human if the caller gets frustrated.
ChatGPT opens the agent creation widget on the summary step.
Agent creation starts on the summary step.
2
Review the agent summary
Confirm the Agent Name, description, use cases, target audience, tone, style, and language. Edit any field before you continue.The ChatGPT builder offers English, Spanish, French, German, Italian, Portuguese, Chinese, Japanese, and Korean. For the full set of languages Retell agents support across providers, see language support.
3
Choose a voice
Pick a voice from the recommended set or the full catalog, and play the audio preview before confirming.
Preview and select a voice for the agent.
4
Enable optional functions
Turn on the functions this agent needs. Core options include Transfer Call and Book Calendar Events (Cal.com). Advanced options can include press digit for IVR navigation, custom API tools, extract variables, agent swap, and send SMS.Each function you enable gets its own configuration step later in the wizard.
Turn on Transfer Call, Cal.com, and other optional functions.
5
Set when the call should end
In End Call Setup, describe when the agent should hang up — for example, once the caller’s request is handled or the caller says goodbye.
6
Review the prompt and create the agent
Review the generated system prompt, adjust it if needed, and create the agent.On success the widget shows the agent name, ID, voice, and creation time, with a link to open the agent in the Retell dashboard.
Confirm the new agent and open it in the dashboard if needed.
Confirm the new agent and open it in the dashboard if needed.
The success card suggests the next prompt:
Deploy my agent to a phone number
You can also ask ChatGPT to change the voice, language, instructions, or call handling before deploying.
Test the conversation flow in chat first, then place a live phone call.
1
Open the test widget
Ask ChatGPT to test the agent. For example:
Let me test my new agent. Start a conversation as if I am calling about store hours.
The Test Agent widget opens with a live chat against the agent playground.
2
Chat with the agent
Type a caller message and send it, then continue for several turns. If the simulated call ends, select Restart Conversation to start over.
3
Place a real test call
Under Real Call Test, select a From Phone Number from your Retell numbers, enter a To Phone Number in E.164 format such as +15551234567, then select Call. Answer the destination phone and speak with the agent.
A live test call requires at least one Retell phone number. If no numbers appear, purchase a number in the Retell dashboard first.
Chat with the agent in the playground widget.
After testing, a common follow-up prompt is Help me improve my agent's responses.
Deployment assigns the agent to inbound and outbound numbers in the selected workspace.
1
Open the deployment widget
Ask ChatGPT to deploy the agent:
Deploy my agent to a phone number
Choose inbound and outbound numbers for the agent.
2
Assign inbound and outbound numbers
Select an inbound number, an outbound number, or both, then confirm. Numbers already assigned to another agent are labeled In Use. You can use the same number for both directions, or leave one direction unassigned.
3
Buy a number if none are available
If the widget shows No Phone Numbers Available, open the phone numbers page in the dashboard, add a payment method, and purchase a number. Enter your email and select Send Link if you want the dashboard link emailed to you. After buying, select Refresh and deploy again.
To confirm later, ask ChatGPT whether the agent is deployed — it reports the inbound and outbound assignments.
Once the agent has call history, open analytics from the conversation.
1
Open the analytics dashboard
Ask ChatGPT for performance data. For example:
Show me call analytics for [agent name] from the last 7 days.
The dashboard shows total calls, success rate, average duration, sentiment distribution, and recent calls. You can filter by time range, call type, status, direction, and sentiment.
2
Open a call transcript and recording
Select a call in the recent calls table, or ask ChatGPT for the details of the most recent call. The detail view includes the transcript, summary, sentiment, duration, and recording playback when a recording exists.
Ask ChatGPT to change one part of the agent at a time. A confirmation widget shows the change so you can verify it.
Rename my support agent to Bella's Bistro Receptionist.
Update the prompt to handle complaints: apologize, offer a 10% discount, and escalate to a manager if the caller is still unhappy.
Add a transfer call function that transfers to +15551234567 with a warm transfer when the caller asks for a manager.
Change the agent's voice. Show me the available voices so I can preview them.
You can also update end-call behavior, Cal.com booking, custom API functions, extract variables, agent swap, SMS, IVR press-digit navigation, and dynamic variables such as business hours or address. For multilingual setup in the dashboard, see Configure a multilingual agent.
Retell validates transfer destinations and rejects reserved example exchanges such as 555 numbers, so use a real E.164 number. Editing transfer settings does not place a call on its own.
Deleting an agent from ChatGPT is permanent for that agent in Retell. Confirm the agent name and ID in the approval prompt before you approve the delete.
Confirm your ChatGPT plan, region, and workspace allow plugins or apps. On Business, Enterprise, or Edu, ask an admin to enable the app.
Connect is disabled or says Disabled by admin
Ask a workspace admin to enable Retell AI in Workspace settings → Plugins or Apps.
The app is connected but nothing happens in chat
Add Retell AI to the conversation with + → More → Retell AI, or start a new chat and @ mention it.
Sign-in fails or access expires
Reconnect from the ChatGPT directory and complete the Retell authorization again.
Wrong Retell account
Disconnect the app, then connect again with the account that owns the target workspace.
Multiple workspaces and nothing loads
Complete the workspace selector, or ask ChatGPT to switch workspaces.
No agents found
Confirm the selected workspace, then create an agent if the workspace is empty.
Voice preview does not play
Allow audio playback in the browser and try another voice. Reopen the voice step if the widget was interrupted.
No phone numbers for deployment or test calls
Purchase a number in the Retell dashboard, then select Refresh in the deploy or test widget.
Test call does not ring
Use E.164 format with a leading plus and country code, and select a valid From number from your Retell account.
ChatGPT asks for approval on every change
Expected for write actions such as create, deploy, call, and delete. Approve the action, or adjust app permissions only if your security policy allows it.
Analytics are empty
The agent needs completed calls. Place a test call, wait for analysis to finish, then reopen analytics.
Widgets do not render
Use ChatGPT on the web or desktop in a supported chat, and start a new conversation with Retell AI enabled.
Related, but different setup. The ChatGPT app is a packaged integration with OAuth and inline widgets. The MCP server connects clients like Cursor and Claude Desktop with your Retell API key and the https://mcp.retellai.com endpoint.
Do I need an API key or webhook?
No. ChatGPT connects through OAuth. API keys and webhooks are used by other integrations such as Slack and Notion, and by the MCP server.
Why is Retell AI installed but not working in my chat?
Install connects your account; each conversation still needs Retell AI enabled via + → More → Retell AI or an @ mention. Start a new chat if an older thread does not pick up the app.
How do I switch Retell accounts?
Disconnect Retell AI from the ChatGPT directory or Apps/Plugins settings, then connect again and sign in with the Retell account that owns the workspace you need.
Can I use this on ChatGPT mobile?
Use ChatGPT on the web or desktop for the install flow and interactive widgets. Mobile support depends on OpenAI’s app surface and may not render every widget.
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Interactive widgets open in chat for workspace selection, agent creation, voice preview, testing, deployment, and analytics.`]}),`\n`,_jsxs(_components.p,{children:[`For Cursor, Claude Desktop, Claude Code, and other MCP clients that use an API key, see the `,_jsx(_components.a,{href:`/get-started/mcp-server`,children:`Retell MCP server`}),`.`]}),`\n`,_jsx(Heading,{level:`2`,id:`when-to-use-it`,children:`When to use it`}),`\n`,_jsx(_components.p,{children:`Use the ChatGPT app when you want to:`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsx(_components.li,{children:`Build or edit agents in natural language without opening the Retell dashboard for every change`}),`\n`,_jsx(_components.li,{children:`Preview voices, run playground chats, and place test calls from the same conversation`}),`\n`,_jsx(_components.li,{children:`Deploy an agent to a phone number and check call analytics without leaving ChatGPT`}),`\n`]}),`\n`,_jsxs(_components.p,{children:[`Prefer the `,_jsx(_components.a,{href:`/get-started/mcp-server`,children:`MCP server`}),` when your client is Cursor, Claude Code, or Codex and you already manage Retell with an API key. Prefer the dashboard when you need full editor controls, conversation-flow graphs, or settings the ChatGPT widgets do not expose.`]}),`\n`,_jsx(Heading,{level:`3`,id:`example`,children:`Example`}),`\n`,_jsx(_components.p,{children:`A cafe owner asks ChatGPT to create a friendly receptionist that answers menu and hours questions, transfers frustrated callers to a manager, then deploys the agent to their Retell number — all from one chat after connecting Retell AI once.`}),`\n`,_jsx(Heading,{level:`2`,id:`before-you-start`,children:`Before you start`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsx(_components.li,{children:`A ChatGPT account on a plan that supports plugins and apps. Availability depends on your plan, region, and workspace settings; the app may not be available on the free tier.`}),`\n`,_jsxs(_components.li,{children:[`Permission to install plugins or apps. On ChatGPT Business, Enterprise, or Edu, an admin may need to enable `,_jsx(_components.strong,{children:`Retell AI`}),` first.`]}),`\n`,_jsxs(_components.li,{children:[`A Retell account at `,_jsx(_components.a,{href:`https://www.retellai.com`,children:`retellai.com`}),` with at least one workspace`]}),`\n`,_jsxs(_components.li,{children:[`For live test calls and deployment: a `,_jsx(_components.a,{href:`/deploy/purchase-number`,children:`Retell phone number`}),`, and a destination number in E.164 format such as `,_jsx(_components.code,{children:`+15551234567`})]}),`\n`]}),`\n`,_jsx(Note,{children:_jsx(_components.p,{children:`Use your own Retell account, workspaces, agents, and phone numbers. The screenshots use sample or masked values.`})}),`\n`,_jsx(Heading,{level:`2`,id:`install-retell-ai-from-chatgpt`,children:`Install Retell AI from ChatGPT`}),`\n`,_jsxs(_components.p,{children:[`Retell AI is listed in the ChatGPT plugin directory (some accounts still show `,_jsx(_components.strong,{children:`Apps`}),`). The steps are the same either way, and existing connections keep working.`]}),`\n`,_jsxs(Steps,{children:[_jsxs(Step,{title:`Open the ChatGPT directory`,children:[_jsxs(_components.p,{children:[`In ChatGPT, open `,_jsx(_components.strong,{children:`Settings → Plugins`}),` or `,_jsx(_components.strong,{children:`Settings → Apps`}),`, or go to `,_jsx(_components.a,{href:`https://chatgpt.com/apps/`,children:`chatgpt.com/apps`}),`. Search for `,_jsx(_components.strong,{children:`Retell AI`}),`.`]}),_jsx(Frame,{caption:`Search the ChatGPT directory for Retell AI.`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-1.png?fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=fcf5a077fe0174377c40c38ae69f53c8`,alt:`ChatGPT plugin or app directory showing the Retell AI listing`,style:{maxHeight:560},\"data-og-width\":`1568`,width:`1568`,\"data-og-height\":`695`,height:`695`,\"data-path\":`images/chatgpt/screenshot-1.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-1.png?w=280\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=851080a1e521f20165bc35bfa19bb535 280w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-1.png?w=560\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=52b53931e9db16dae1ebcd261bd7a397 560w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-1.png?w=840\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=dfda28ea536fa3923d2e2b771210df79 840w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-1.png?w=1100\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=3cb6b57d3eaf600e76cb2be03bf95c4b 1100w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-1.png?w=1650\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=22baae2ef39d6ea7bf21e27b3148988b 1650w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-1.png?w=2500\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=9f992ee0fc4973de7b2543d47e8bc5c0 2500w`})})]}),_jsxs(Step,{title:`Install and connect`,children:[_jsxs(_components.p,{children:[`Open the `,_jsx(_components.strong,{children:`Retell AI`}),` listing and review its capabilities, terms, and privacy policy. Select `,_jsx(_components.strong,{children:`Install plugin`}),` if it appears, then select `,_jsx(_components.strong,{children:`Connect`}),`.`]}),_jsxs(_components.p,{children:[`If `,_jsx(_components.strong,{children:`Connect`}),` is greyed out or says `,_jsx(_components.strong,{children:`Disabled by admin`}),`, ask a workspace admin to enable Retell AI in `,_jsx(_components.strong,{children:`Workspace settings → Plugins`}),` or `,_jsx(_components.strong,{children:`Workspace settings → Apps`}),`.`]})]}),_jsx(Step,{title:`Sign in to Retell`,children:_jsx(_components.p,{children:`Complete the Retell sign-in screen. Use the Retell account that owns the workspaces and agents you want to manage from ChatGPT.`})}),_jsx(Step,{title:`Approve access`,children:_jsx(_components.p,{children:`Review the requested access and approve it. This lets ChatGPT manage agents, phone number assignments, and call data in your Retell account on your behalf.`})})]}),`\n`,_jsx(Heading,{level:`2`,id:`add-retell-ai-to-a-conversation`,children:`Add Retell AI to a conversation`}),`\n`,_jsx(_components.p,{children:`Installing the app is not enough. Enable it in the chat where you want to use it.`}),`\n`,_jsxs(Steps,{children:[_jsx(Step,{title:`Start a new chat`,children:_jsx(_components.p,{children:`Return to ChatGPT and start a new conversation on a supported surface, such as ChatGPT on the web or the desktop app.`})}),_jsxs(Step,{title:`Enable Retell AI in the chat`,children:[_jsxs(_components.p,{children:[`Select the `,_jsx(_components.strong,{children:`+`}),` button next to the message box, then `,_jsx(_components.strong,{children:`More`}),`, then `,_jsx(_components.strong,{children:`Retell AI`}),`. You can also type `,_jsx(_components.code,{children:`@`}),` and select `,_jsx(_components.strong,{children:`Retell AI`}),`.`]}),_jsx(_components.p,{children:`If Retell AI does not appear in the list, the app is not installed for this account. Repeat the install and connect steps above.`}),_jsx(Frame,{caption:`Enable Retell AI from the composer plus menu.`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-2.png?fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=f363aad27025e66b922597446f590e7f`,alt:`ChatGPT composer plus menu showing Retell AI under More`,style:{maxHeight:560},\"data-og-width\":`1042`,width:`1042`,\"data-og-height\":`920`,height:`920`,\"data-path\":`images/chatgpt/screenshot-2.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-2.png?w=280\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=370fb65ec7742d9406a7d9deef9c2bd6 280w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-2.png?w=560\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=654d404e846848d2fe0d7a40806b18aa 560w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-2.png?w=840\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=4677dc0def188080920d2f6c918f3993 840w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-2.png?w=1100\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=9937b5bc611c2d6e1c6ee4f2cb537753 1100w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-2.png?w=1650\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=a148114000282ac367aa30978912b0a3 1650w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-2.png?w=2500\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=7fcd6967b353dce378433bc999a57bcf 2500w`})})]})]}),`\n`,_jsx(Heading,{level:`2`,id:`select-a-retell-workspace`,children:`Select a Retell workspace`}),`\n`,_jsx(_components.p,{children:`Your workspace determines which agents, phone numbers, and call history ChatGPT can see.`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[`If your account has `,_jsx(_components.strong,{children:`one`}),` workspace, Retell selects it automatically.`]}),`\n`,_jsxs(_components.li,{children:[`If your account has `,_jsx(_components.strong,{children:`multiple`}),` workspaces, a workspace selector appears the first time a tool needs one.`]}),`\n`]}),`\n`,_jsxs(Steps,{children:[_jsxs(Step,{title:`Ask ChatGPT to load your workspaces`,children:[_jsx(_components.p,{children:`In a chat with Retell AI enabled, enter:`}),_jsx(CodeBlock,{filename:``,numberOfLines:`2`,language:`text`,children:_jsx(_components.pre,{className:`shiki shiki-themes dark-plus dark-plus`,style:{backgroundColor:`#0B0C0E`,\"--shiki-dark-bg\":`#0B0C0E`,color:`#D4D4D4`,\"--shiki-dark\":`#D4D4D4`},language:`text`,children:_jsxs(_components.code,{language:`text`,numberOfLines:`2`,children:[_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`Show me my Retell workspaces.`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{})})]})})})]}),_jsxs(Step,{title:`Choose the workspace`,children:[_jsxs(_components.p,{children:[`In the `,_jsx(_components.strong,{children:`Select a workspace to continue`}),` widget, open the dropdown, choose the workspace that holds your agents, and confirm. Later actions use this workspace until you change it.`]}),_jsx(Frame,{caption:`Select the Retell workspace for this conversation.`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-3.png?fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=43b5e6e13ea0120587b810a5faa1d79f`,alt:`Retell workspace selector widget in ChatGPT with a workspace chosen`,style:{maxHeight:560},\"data-og-width\":`985`,width:`985`,\"data-og-height\":`623`,height:`623`,\"data-path\":`images/chatgpt/screenshot-3.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-3.png?w=280\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=c4fb9260f4ffceeea18610ea057fa17d 280w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-3.png?w=560\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=9a55bd204274170e6dfd70ca84626bf1 560w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-3.png?w=840\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=5210c0a2a17b32f8da6c099c37e91d0c 840w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-3.png?w=1100\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=2e6a53adbd46eba6b365ecd5bc4ba1ae 1100w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-3.png?w=1650\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=c5b4df07cdf7f673ab618cdf95954487 1650w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-3.png?w=2500\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=86c7a8037d74a2826640739436110e41 2500w`})})]})]}),`\n`,_jsx(_components.p,{children:`To change workspaces later, ask ChatGPT to switch the selected Retell workspace and the same selector reopens.`}),`\n`,_jsx(Heading,{level:`2`,id:`review-existing-agents`,children:`Review existing agents`}),`\n`,_jsx(Steps,{children:_jsxs(Step,{title:`Open the agent list`,children:[_jsxs(_components.p,{children:[`Ask ChatGPT to list your agents. The `,_jsx(_components.strong,{children:`Your Agents`}),` widget shows each agent’s name, ID, voice, and language. You can search by name or ID, copy an agent ID, or open the agent in the Retell dashboard.`]}),_jsx(CodeBlock,{filename:``,numberOfLines:`2`,language:`text`,children:_jsx(_components.pre,{className:`shiki shiki-themes dark-plus dark-plus`,style:{backgroundColor:`#0B0C0E`,\"--shiki-dark-bg\":`#0B0C0E`,color:`#D4D4D4`,\"--shiki-dark\":`#D4D4D4`},language:`text`,children:_jsxs(_components.code,{language:`text`,numberOfLines:`2`,children:[_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`List all of my Retell agents.`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{})})]})})}),_jsx(Frame,{caption:`Browse agents in the selected workspace.`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-4.png?fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=c604a628c7bd49c8196da14ce99ac310`,alt:`Retell Your Agents widget listing agents in the selected workspace`,style:{maxHeight:560},\"data-og-width\":`985`,width:`985`,\"data-og-height\":`927`,height:`927`,\"data-path\":`images/chatgpt/screenshot-4.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-4.png?w=280\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=e57e0c7d2db45ab189581f32f156b5e1 280w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-4.png?w=560\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=ddf09ccf86320b6ccaadb72f51812c90 560w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-4.png?w=840\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=8ff9f95c4abddadba5de74fe7a868b99 840w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-4.png?w=1100\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=8ce0eddee13dffe4fa2fcb727c7fbd3a 1100w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-4.png?w=1650\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=5fda0c609aa92209175647e0dff34774 1650w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-4.png?w=2500\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=d3d2ef1278ec9ac0ec58949a08a8a0cd 2500w`})})]})}),`\n`,_jsx(_components.p,{children:`If the list is empty, confirm you selected the intended workspace, then create an agent in the next section.`}),`\n`,_jsx(Heading,{level:`2`,id:`build-a-voice-agent`,children:`Build a voice agent`}),`\n`,_jsx(_components.p,{children:`The build wizard collects the agent summary, voice, optional functions, end-call behavior, and a generated prompt, then creates the agent in Retell.`}),`\n`,_jsxs(Steps,{children:[_jsxs(Step,{title:`Start the builder`,children:[_jsx(_components.p,{children:`Describe the agent you want. For example:`}),_jsx(CodeBlock,{filename:``,numberOfLines:`2`,language:`text`,children:_jsx(_components.pre,{className:`shiki shiki-themes dark-plus dark-plus`,style:{backgroundColor:`#0B0C0E`,\"--shiki-dark-bg\":`#0B0C0E`,color:`#D4D4D4`,\"--shiki-dark\":`#D4D4D4`},language:`text`,children:_jsxs(_components.code,{language:`text`,numberOfLines:`2`,children:[_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`Create a customer support agent for my coffee shop. It should be friendly, answer questions about the menu and hours, and transfer to a human if the caller gets frustrated.`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{})})]})})}),_jsx(_components.p,{children:`ChatGPT opens the agent creation widget on the summary step.`}),_jsx(Frame,{caption:`Agent creation starts on the summary step.`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-5.png?fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=78c44d217b436fd58d8f49d8fda4482e`,alt:`Retell agent creation widget summary step inside ChatGPT`,style:{maxHeight:560},\"data-og-width\":`985`,width:`985`,\"data-og-height\":`833`,height:`833`,\"data-path\":`images/chatgpt/screenshot-5.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-5.png?w=280\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=251b293a21e4fc8d536dc3a163f3af68 280w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-5.png?w=560\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=e57a467dc559c62db29a475918278379 560w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-5.png?w=840\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=f74a2bdde0dd28baac8bfa2de1038416 840w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-5.png?w=1100\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=bdabaec4e2d917a7c6c018446d013895 1100w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-5.png?w=1650\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=d7728d106f4868943086b1fff56c4ced 1650w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-5.png?w=2500\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=47985953762136ed87c8e43267c65b36 2500w`})})]}),_jsxs(Step,{title:`Review the agent summary`,children:[_jsxs(_components.p,{children:[`Confirm the `,_jsx(_components.strong,{children:`Agent Name`}),`, description, use cases, target audience, tone, style, and language. Edit any field before you continue.`]}),_jsxs(_components.p,{children:[`The ChatGPT builder offers English, Spanish, French, German, Italian, Portuguese, Chinese, Japanese, and Korean. For the full set of languages Retell agents support across providers, see `,_jsx(_components.a,{href:`/build/language-support`,children:`language support`}),`.`]})]}),_jsxs(Step,{title:`Choose a voice`,children:[_jsx(_components.p,{children:`Pick a voice from the recommended set or the full catalog, and play the audio preview before confirming.`}),_jsx(Frame,{caption:`Preview and select a voice for the agent.`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-6.png?fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=2eb079a74d369060eca7e8c646968342`,alt:`Retell voice selection step showing voice cards with audio previews`,style:{maxHeight:560},\"data-og-width\":`985`,width:`985`,\"data-og-height\":`752`,height:`752`,\"data-path\":`images/chatgpt/screenshot-6.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-6.png?w=280\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=67c84f8546168caaf1e6df068d870c3a 280w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-6.png?w=560\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=b7dac3cd960a8af179b6963748422857 560w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-6.png?w=840\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=04d15abd2deba6fb4590a7a08f726875 840w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-6.png?w=1100\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=3f2266f07d8053138376d9cb37efd91a 1100w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-6.png?w=1650\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=16a2297750c6ae41a31633ff4e1d3d9e 1650w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-6.png?w=2500\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=dd10ce6bb90823cd966aefd002dc033a 2500w`})})]}),_jsxs(Step,{title:`Enable optional functions`,children:[_jsxs(_components.p,{children:[`Turn on the functions this agent needs. Core options include `,_jsx(_components.a,{href:`/build/single-multi-prompt/transfer-call`,children:`Transfer Call`}),` and Book Calendar Events (`,_jsx(_components.a,{href:`/integrations/cal-com`,children:`Cal.com`}),`). Advanced options can include `,_jsx(_components.a,{href:`/build/single-multi-prompt/press-digit`,children:`press digit`}),` for IVR navigation, custom API tools, extract variables, agent swap, and `,_jsx(_components.a,{href:`/deploy/enable-sms`,children:`send SMS`}),`.`]}),_jsx(_components.p,{children:`Each function you enable gets its own configuration step later in the wizard.`}),_jsx(Frame,{caption:`Turn on Transfer Call, Cal.com, and other optional functions.`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-7.png?fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=bc216082f048997a17c2cc11932a3b7d`,alt:`Retell additional functions step with Transfer Call and Cal.com toggles`,style:{maxHeight:560},\"data-og-width\":`985`,width:`985`,\"data-og-height\":`752`,height:`752`,\"data-path\":`images/chatgpt/screenshot-7.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-7.png?w=280\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=3edb1f06a8c83607f3743532149f11d8 280w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-7.png?w=560\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=3169cd8239c6bf5a3686046e212280cf 560w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-7.png?w=840\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=816af05fcbd1b0983739da79c1270a2e 840w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-7.png?w=1100\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=4e21d4f0b57766a660c58d86dbdc0643 1100w, 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Retell dashboard.`}),_jsx(Frame,{caption:`Confirm the new agent and open it in the dashboard if needed.`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-8.png?fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=c953f062540efb8814fa688d251d1eaf`,alt:`Retell agent created confirmation card with agent ID and next step`,style:{maxHeight:560},\"data-og-width\":`985`,width:`985`,\"data-og-height\":`709`,height:`709`,\"data-path\":`images/chatgpt/screenshot-8.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-8.png?w=280\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=c517e2846ff9ae452cb5eaa4938cd79c 280w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-8.png?w=560\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=f09ecc68415cfc74d5d7569f6d368e09 560w, 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needed.`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-9.png?fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=6df1a354505d9f9cbdfe02f4709218ea`,alt:`Retell agent created confirmation card with agent ID and next step`,style:{maxHeight:560},\"data-og-width\":`985`,width:`985`,\"data-og-height\":`842`,height:`842`,\"data-path\":`images/chatgpt/screenshot-9.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-9.png?w=280\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=d1aeed13a01de4f1371f0dbe2a2a7191 280w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-9.png?w=560\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=011199ffb6e6588dbb4fc54f59713c2e 560w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-9.png?w=840\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=212747350fc0c63b6826e663a7019430 840w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-9.png?w=1100\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=e9759b09b3b8d6efd133f8ebe4731b66 1100w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-9.png?w=1650\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=d6b89576f9c510c62f4b15af06fae7da 1650w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-9.png?w=2500\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=deedccc200103f06de839f279bd5d18c 2500w`})})]})]}),`\n`,_jsx(_components.p,{children:`The success card suggests the next prompt:`}),`\n`,_jsx(CodeBlock,{filename:``,numberOfLines:`2`,language:`text`,children:_jsx(_components.pre,{className:`shiki shiki-themes dark-plus dark-plus`,style:{backgroundColor:`#0B0C0E`,\"--shiki-dark-bg\":`#0B0C0E`,color:`#D4D4D4`,\"--shiki-dark\":`#D4D4D4`},language:`text`,children:_jsxs(_components.code,{language:`text`,numberOfLines:`2`,children:[_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`Deploy my agent to a phone number`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{})})]})})}),`\n`,_jsx(_components.p,{children:`You can also ask ChatGPT to change the voice, language, instructions, or call handling before deploying.`}),`\n`,_jsx(Heading,{level:`2`,id:`test-the-agent`,children:`Test the agent`}),`\n`,_jsx(_components.p,{children:`Test the conversation flow in chat first, then place a live phone call.`}),`\n`,_jsxs(Steps,{children:[_jsxs(Step,{title:`Open the test widget`,children:[_jsx(_components.p,{children:`Ask ChatGPT to test the agent. For example:`}),_jsx(CodeBlock,{filename:``,numberOfLines:`2`,language:`text`,children:_jsx(_components.pre,{className:`shiki shiki-themes dark-plus dark-plus`,style:{backgroundColor:`#0B0C0E`,\"--shiki-dark-bg\":`#0B0C0E`,color:`#D4D4D4`,\"--shiki-dark\":`#D4D4D4`},language:`text`,children:_jsxs(_components.code,{language:`text`,numberOfLines:`2`,children:[_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`Let me test my new agent. Start a conversation as if I am calling about store hours.`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{})})]})})}),_jsxs(_components.p,{children:[`The `,_jsx(_components.strong,{children:`Test Agent`}),` widget opens with a live chat against the agent playground.`]})]}),_jsx(Step,{title:`Chat with the agent`,children:_jsxs(_components.p,{children:[`Type a caller message and send it, then continue for several turns. If the simulated call ends, select `,_jsx(_components.strong,{children:`Restart Conversation`}),` to start over.`]})}),_jsxs(Step,{title:`Place a real test call`,children:[_jsxs(_components.p,{children:[`Under `,_jsx(_components.strong,{children:`Real Call Test`}),`, select a `,_jsx(_components.strong,{children:`From Phone Number`}),` from your Retell numbers, enter a `,_jsx(_components.strong,{children:`To Phone Number`}),` in E.164 format such as `,_jsx(_components.code,{children:`+15551234567`}),`, then select `,_jsx(_components.strong,{children:`Call`}),`. Answer the destination phone and speak with the agent.`]}),_jsx(Note,{children:_jsxs(_components.p,{children:[`A live test call requires at least one Retell phone number. If no numbers appear, `,_jsx(_components.a,{href:`/deploy/purchase-number`,children:`purchase a number`}),` in the Retell dashboard first.`]})}),_jsx(Frame,{caption:`Chat with the agent in the playground widget.`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-10.png?fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=0566a711d890b6cc468077b99093ca61`,alt:`Retell Test Agent widget showing a playground chat with the agent`,style:{maxHeight:560},\"data-og-width\":`985`,width:`985`,\"data-og-height\":`648`,height:`648`,\"data-path\":`images/chatgpt/screenshot-10.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-10.png?w=280\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=66a2844290e08e145fc798fe49b5a632 280w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-10.png?w=560\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=b9e37456485390ca6ad48bfd93062568 560w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-10.png?w=840\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=484f50fec77e7ff2ee21ac183aa24bfd 840w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-10.png?w=1100\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=4b4ec23770579519131ae5776c3ef47a 1100w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-10.png?w=1650\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=59d3d3af0eb0a1dc56e7cb724203d8c5 1650w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-10.png?w=2500\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=c572297c34c22923ee07a9a113b6e27f 2500w`})})]})]}),`\n`,_jsxs(_components.p,{children:[`After testing, a common follow-up prompt is `,_jsx(_components.code,{children:`Help me improve my agent's responses`}),`.`]}),`\n`,_jsx(Heading,{level:`2`,id:`deploy-the-agent-to-a-phone-number`,children:`Deploy the agent to a phone number`}),`\n`,_jsx(_components.p,{children:`Deployment assigns the agent to inbound and outbound numbers in the selected workspace.`}),`\n`,_jsxs(Steps,{children:[_jsxs(Step,{title:`Open the deployment widget`,children:[_jsx(_components.p,{children:`Ask ChatGPT to deploy the agent:`}),_jsx(CodeBlock,{filename:``,numberOfLines:`2`,language:`text`,children:_jsx(_components.pre,{className:`shiki shiki-themes dark-plus dark-plus`,style:{backgroundColor:`#0B0C0E`,\"--shiki-dark-bg\":`#0B0C0E`,color:`#D4D4D4`,\"--shiki-dark\":`#D4D4D4`},language:`text`,children:_jsxs(_components.code,{language:`text`,numberOfLines:`2`,children:[_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`Deploy my agent to a phone number`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{})})]})})}),_jsx(Frame,{caption:`Choose inbound and outbound numbers for the agent.`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-11.png?fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=7a99577e4001c9d7451a39ff69a1361a`,alt:`Retell deploy agent widget listing available inbound and outbound phone numbers`,style:{maxHeight:560},\"data-og-width\":`985`,width:`985`,\"data-og-height\":`744`,height:`744`,\"data-path\":`images/chatgpt/screenshot-11.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-11.png?w=280\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=22c584b0308386ae9c20b6cbca8d82ed 280w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-11.png?w=560\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=ff737e69c26822b0bc757be2649cbd55 560w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-11.png?w=840\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=c2d9c1ac1fd36545da167087f70b1416 840w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-11.png?w=1100\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=5e42f7d4a99025fc5dc92bd57bc0db70 1100w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-11.png?w=1650\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=cab1b4e3f7dbad8cd572f3fe001bf0ab 1650w, https://mintcdn.com/retellai/p_O04fuvw5F8FsaF/images/chatgpt/screenshot-11.png?w=2500\u0026fit=max\u0026auto=format\u0026n=p_O04fuvw5F8FsaF\u0026q=85\u0026s=7cbf5bd52ac88d1ed980914178398031 2500w`})})]}),_jsx(Step,{title:`Assign inbound and outbound numbers`,children:_jsxs(_components.p,{children:[`Select an inbound number, an outbound number, or both, then confirm. Numbers already assigned to another agent are labeled `,_jsx(_components.strong,{children:`In Use`}),`. You can use the same number for both directions, or leave one direction unassigned.`]})}),_jsx(Step,{title:`Buy a number if none are available`,children:_jsxs(_components.p,{children:[`If the widget shows `,_jsx(_components.strong,{children:`No Phone Numbers Available`}),`, open the `,_jsx(_components.a,{href:`https://dashboard.retellai.com/phoneNumbers`,children:`phone numbers`}),` page in the dashboard, add a payment method, and `,_jsx(_components.a,{href:`/deploy/purchase-number`,children:`purchase a number`}),`. Enter your email and select `,_jsx(_components.strong,{children:`Send Link`}),` if you want the dashboard link emailed to you. After buying, select `,_jsx(_components.strong,{children:`Refresh`}),` and deploy again.`]})})]}),`\n`,_jsx(_components.p,{children:`To confirm later, ask ChatGPT whether the agent is deployed — it reports the inbound and outbound assignments.`}),`\n`,_jsx(Heading,{level:`2`,id:`review-call-analytics`,children:`Review call analytics`}),`\n`,_jsx(_components.p,{children:`Once the agent has call history, open analytics from the conversation.`}),`\n`,_jsxs(Steps,{children:[_jsxs(Step,{title:`Open the analytics dashboard`,children:[_jsx(_components.p,{children:`Ask ChatGPT for performance data. For example:`}),_jsx(CodeBlock,{filename:``,numberOfLines:`2`,language:`text`,children:_jsx(_components.pre,{className:`shiki shiki-themes dark-plus dark-plus`,style:{backgroundColor:`#0B0C0E`,\"--shiki-dark-bg\":`#0B0C0E`,color:`#D4D4D4`,\"--shiki-dark\":`#D4D4D4`},language:`text`,children:_jsxs(_components.code,{language:`text`,numberOfLines:`2`,children:[_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`Show me call analytics for [agent name] from the last 7 days.`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{})})]})})}),_jsx(_components.p,{children:`The dashboard shows total calls, success rate, average duration, sentiment distribution, and recent calls. You can filter by time range, call type, status, direction, and sentiment.`})]}),_jsx(Step,{title:`Open a call transcript and recording`,children:_jsx(_components.p,{children:`Select a call in the recent calls table, or ask ChatGPT for the details of the most recent call. The detail view includes the transcript, summary, sentiment, duration, and recording playback when a recording exists.`})})]}),`\n`,_jsx(Heading,{level:`2`,id:`edit-an-existing-agent`,children:`Edit an existing agent`}),`\n`,_jsx(_components.p,{children:`Ask ChatGPT to change one part of the agent at a time. A confirmation widget shows the change so you can verify it.`}),`\n`,_jsx(CodeBlock,{filename:``,numberOfLines:`2`,language:`text`,children:_jsx(_components.pre,{className:`shiki shiki-themes dark-plus dark-plus`,style:{backgroundColor:`#0B0C0E`,\"--shiki-dark-bg\":`#0B0C0E`,color:`#D4D4D4`,\"--shiki-dark\":`#D4D4D4`},language:`text`,children:_jsxs(_components.code,{language:`text`,numberOfLines:`2`,children:[_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`Rename my support agent to Bella's Bistro Receptionist.`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{})})]})})}),`\n`,_jsx(CodeBlock,{filename:``,numberOfLines:`2`,language:`text`,children:_jsx(_components.pre,{className:`shiki shiki-themes dark-plus dark-plus`,style:{backgroundColor:`#0B0C0E`,\"--shiki-dark-bg\":`#0B0C0E`,color:`#D4D4D4`,\"--shiki-dark\":`#D4D4D4`},language:`text`,children:_jsxs(_components.code,{language:`text`,numberOfLines:`2`,children:[_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`Update the prompt to handle complaints: apologize, offer a 10% discount, and escalate to a manager if the caller is still unhappy.`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{})})]})})}),`\n`,_jsx(CodeBlock,{filename:``,numberOfLines:`2`,language:`text`,children:_jsx(_components.pre,{className:`shiki shiki-themes dark-plus dark-plus`,style:{backgroundColor:`#0B0C0E`,\"--shiki-dark-bg\":`#0B0C0E`,color:`#D4D4D4`,\"--shiki-dark\":`#D4D4D4`},language:`text`,children:_jsxs(_components.code,{language:`text`,numberOfLines:`2`,children:[_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`Add a transfer call function that transfers to +15551234567 with a warm transfer when the caller asks for a manager.`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{})})]})})}),`\n`,_jsx(CodeBlock,{filename:``,numberOfLines:`2`,language:`text`,children:_jsx(_components.pre,{className:`shiki shiki-themes dark-plus dark-plus`,style:{backgroundColor:`#0B0C0E`,\"--shiki-dark-bg\":`#0B0C0E`,color:`#D4D4D4`,\"--shiki-dark\":`#D4D4D4`},language:`text`,children:_jsxs(_components.code,{language:`text`,numberOfLines:`2`,children:[_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`Change the agent's voice. Show me the available voices so I can preview them.`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{})})]})})}),`\n`,_jsxs(_components.p,{children:[`You can also update end-call behavior, Cal.com booking, custom API functions, extract variables, agent swap, SMS, IVR press-digit navigation, and dynamic variables such as business hours or address. For multilingual setup in the dashboard, see `,_jsx(_components.a,{href:`/agent/multilingual`,children:`Configure a multilingual agent`}),`.`]}),`\n`,_jsx(Note,{children:_jsxs(_components.p,{children:[`Retell validates transfer destinations and rejects reserved example exchanges such as `,_jsx(_components.code,{children:`555`}),` numbers, so use a real E.164 number. Editing transfer settings does not place a call on its own.`]})}),`\n`,_jsx(Warning,{children:_jsx(_components.p,{children:`Deleting an agent from ChatGPT is permanent for that agent in Retell. Confirm the agent name and ID in the approval prompt before you approve the delete.`})}),`\n`,_jsx(Heading,{level:`2`,id:`what-you-can-do-in-chatgpt`,children:`What you can do in ChatGPT`}),`\n`,_jsxs(Table,{children:[_jsx(_components.thead,{children:_jsxs(_components.tr,{children:[_jsx(_components.th,{children:`Task`}),_jsx(_components.th,{children:`Example prompt`})]})}),_jsxs(_components.tbody,{children:[_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Select or switch workspace`}),_jsx(_components.td,{children:_jsx(_components.code,{children:`Show my Retell workspaces and switch to [workspace name].`})})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`List agents`}),_jsx(_components.td,{children:_jsx(_components.code,{children:`List all of my Retell agents.`})})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Build an agent`}),_jsx(_components.td,{children:_jsx(_components.code,{children:`Create a friendly restaurant receptionist that takes reservations.`})})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Preview voices`}),_jsx(_components.td,{children:_jsx(_components.code,{children:`Show me the available voices. I want to hear what they sound like.`})})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Edit prompt, voice, or tools`}),_jsx(_components.td,{children:_jsx(_components.code,{children:`Update my support agent to transfer to +15551234567 when the caller asks for a manager.`})})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Test in chat`}),_jsx(_components.td,{children:_jsx(_components.code,{children:`Let me test this agent before deploying it.`})})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Place a test call`}),_jsx(_components.td,{children:_jsx(_components.code,{children:`Call my phone from the agent so I can hear it.`})})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Deploy`}),_jsx(_components.td,{children:_jsx(_components.code,{children:`Deploy this agent for inbound calls.`})})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Check deployment`}),_jsx(_components.td,{children:_jsx(_components.code,{children:`Is my agent deployed to any phone numbers?`})})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Analytics`}),_jsx(_components.td,{children:_jsx(_components.code,{children:`How did my Sales Assistant perform over the last 7 days?`})})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Delete an agent`}),_jsx(_components.td,{children:_jsx(_components.code,{children:`Delete the [agent name] agent.`})})]})]})]}),`\n`,_jsx(Heading,{level:`2`,id:`verify-setup`,children:`Verify setup`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsx(_components.li,{children:`Retell AI is installed from the ChatGPT directory and connected to the correct Retell account.`}),`\n`,_jsxs(_components.li,{children:[`Retell AI is enabled in the current conversation through `,_jsx(_components.strong,{children:`+ → More → Retell AI`}),` or an `,_jsx(_components.code,{children:`@`}),` mention.`]}),`\n`,_jsx(_components.li,{children:`The intended workspace is selected.`}),`\n`,_jsx(_components.li,{children:`An agent can be listed, opened in the builder or editor, and tested in the chat widget.`}),`\n`,_jsx(_components.li,{children:`If you deployed, the agent is assigned to the intended inbound and outbound numbers.`}),`\n`,_jsx(_components.li,{children:`If the agent has call history, analytics and transcripts load for it.`}),`\n`]}),`\n`,_jsx(Heading,{level:`2`,id:`troubleshooting`,children:`Troubleshooting`}),`\n`,_jsxs(Table,{children:[_jsx(_components.thead,{children:_jsxs(_components.tr,{children:[_jsx(_components.th,{children:`Problem`}),_jsx(_components.th,{children:`Resolution`})]})}),_jsxs(_components.tbody,{children:[_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Retell AI is not in the directory`}),_jsx(_components.td,{children:`Confirm your ChatGPT plan, region, and workspace allow plugins or apps. On Business, Enterprise, or Edu, ask an admin to enable the app.`})]}),_jsxs(_components.tr,{children:[_jsxs(_components.td,{children:[_jsx(_components.strong,{children:`Connect`}),` is disabled or says `,_jsx(_components.strong,{children:`Disabled by admin`})]}),_jsxs(_components.td,{children:[`Ask a workspace admin to enable Retell AI in `,_jsx(_components.strong,{children:`Workspace settings → Plugins`}),` or `,_jsx(_components.strong,{children:`Apps`}),`.`]})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`The app is connected but nothing happens in chat`}),_jsxs(_components.td,{children:[`Add Retell AI to the conversation with `,_jsx(_components.strong,{children:`+ → More → Retell AI`}),`, or start a new chat and `,_jsx(_components.code,{children:`@`}),` mention it.`]})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Sign-in fails or access expires`}),_jsx(_components.td,{children:`Reconnect from the ChatGPT directory and complete the Retell authorization again.`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Wrong Retell account`}),_jsx(_components.td,{children:`Disconnect the app, then connect again with the account that owns the target workspace.`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Multiple workspaces and nothing loads`}),_jsx(_components.td,{children:`Complete the workspace selector, or ask ChatGPT to switch workspaces.`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`No agents found`}),_jsx(_components.td,{children:`Confirm the selected workspace, then create an agent if the workspace is empty.`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Voice preview does not play`}),_jsx(_components.td,{children:`Allow audio playback in the browser and try another voice. Reopen the voice step if the widget was interrupted.`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`No phone numbers for deployment or test calls`}),_jsxs(_components.td,{children:[_jsx(_components.a,{href:`/deploy/purchase-number`,children:`Purchase a number`}),` in the Retell dashboard, then select `,_jsx(_components.strong,{children:`Refresh`}),` in the deploy or test widget.`]})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Test call does not ring`}),_jsxs(_components.td,{children:[`Use E.164 format with a leading plus and country code, and select a valid `,_jsx(_components.strong,{children:`From`}),` number from your Retell account.`]})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`ChatGPT asks for approval on every change`}),_jsx(_components.td,{children:`Expected for write actions such as create, deploy, call, and delete. Approve the action, or adjust app permissions only if your security policy allows it.`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Analytics are empty`}),_jsx(_components.td,{children:`The agent needs completed calls. Place a test call, wait for analysis to finish, then reopen analytics.`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Widgets do not render`}),_jsx(_components.td,{children:`Use ChatGPT on the web or desktop in a supported chat, and start a new conversation with Retell AI enabled.`})]})]})]}),`\n`,_jsx(Heading,{level:`2`,id:`faq`,children:`FAQ`}),`\n`,_jsxs(AccordionGroup,{children:[_jsx(Accordion,{title:`Is this the same as the Retell MCP server?`,id:`is-this-the-same-as-the-retell-mcp-server`,children:_jsxs(_components.p,{children:[`Related, but different setup. The ChatGPT app is a packaged integration with OAuth and inline widgets. The `,_jsx(_components.a,{href:`/get-started/mcp-server`,children:`MCP server`}),` connects clients like Cursor and Claude Desktop with your Retell API key and the `,_jsx(_components.code,{children:`https://mcp.retellai.com`}),` endpoint.`]})}),_jsx(Accordion,{title:`Do I need an API key or webhook?`,id:`do-i-need-an-api-key-or-webhook`,children:_jsxs(_components.p,{children:[`No. ChatGPT connects through OAuth. API keys and webhooks are used by other integrations such as `,_jsx(_components.a,{href:`/integrations/slack-marketplace`,children:`Slack`}),` and `,_jsx(_components.a,{href:`/integrations/notion-marketplace`,children:`Notion`}),`, and by the `,_jsx(_components.a,{href:`/get-started/mcp-server`,children:`MCP server`}),`.`]})}),_jsx(Accordion,{title:`Why is Retell AI installed but not working in my chat?`,id:`why-is-retell-ai-installed-but-not-working-in-my-chat`,children:_jsxs(_components.p,{children:[`Install connects your account; each conversation still needs Retell AI enabled via `,_jsx(_components.strong,{children:`+ → More → Retell AI`}),` or an `,_jsx(_components.code,{children:`@`}),` mention. Start a new chat if an older thread does not pick up the app.`]})}),_jsx(Accordion,{title:`How do I switch Retell accounts?`,id:`how-do-i-switch-retell-accounts`,children:_jsx(_components.p,{children:`Disconnect Retell AI from the ChatGPT directory or Apps/Plugins settings, then connect again and sign in with the Retell account that owns the workspace you need.`})}),_jsx(Accordion,{title:`Can I use this on ChatGPT mobile?`,id:`can-i-use-this-on-chatgpt-mobile`,children:_jsx(_components.p,{children:`Use ChatGPT on the web or desktop for the install flow and interactive widgets. Mobile support depends on OpenAI’s app surface and may not render every widget.`})})]}),`\n`,_jsx(Heading,{level:`2`,id:`related`,children:`Related`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[_jsx(_components.a,{href:`/get-started/mcp-server`,children:`Retell MCP server`}),` — connect Cursor, Claude Desktop, and other MCP clients with an API key`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.a,{href:`/deploy/purchase-number`,children:`Purchase a phone number`}),` — get a number for test calls and deployment`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.a,{href:`/build/single-multi-prompt/transfer-call`,children:`Transfer Call`}),` — route callers to a human`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.a,{href:`/integrations/cal-com`,children:`Cal.com`}),` — connect calendar booking for agents`]}),`\n`]})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return 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