This functionality only works with Call API v2. If you are still using older versions of the API, feel free
to migrate following the migration guide.
- Some IVR takes the audio input, and for this kind of IVR, you can simply prompt your agent to navigate through it.
- Some IVR takes the DTMF (Dual-Tone Multi-Frequency) input, which is what got sent when you press digits on the phone keypad.
Steps
1
Add a Press Digit Tool
This would give your agent the ability to press digit. The description is optional here, you can specify when and what digits to press
if you want.

2
Add Prompt
Add prompts to guide agent when and what digit to press. You can write stuff likeOr alternatively if you already know what digit to press beforehand, you can write
3
Give It a Try
After saving the agent, you can test by placing an outbound call to a number that has an IVR system, or you can
call yourself and mimic the IVR system by saying phrases like “Press 1 for xxx”.