Handle background speech & noise

In real-world scenarios, phone calls often face audio quality challenges such as background noise, echo, or other unwanted sounds.

While our orchestration model is designed to handle background noise effectively, you may want to fine-tune the settings for optimal performance in challenging environments.

If you noticed that background speech is interrupting your agent’s responses, you can try Configure the interruption sensitivity

1. In the same settings panel
2. Set the “Interruption Sensitivity” to 0.8
3. This setting helps the agent reduce false interruptions from background speech and noise

If you noticed that background speech is imapcting your transcription quality, you can try

• user side noise reduction: use better microphone & client side noise reduction libraries if using web calls
• asking your users to speak louder so it can be distinguished from background speech easier