Best Practices

Testing is essential for successfully deploying your agent to production. Follow these recommended steps to ensure a robust deployment:

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Step 1: LLM and Web Call Testing

Validate and refine your agent’s behavior:

• Use the LLM Playground to test conversation flows and responses
• Use Web Call Testing
• Ensure accurate function calling and conversation handling

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Step 2: Phone Audio Testing

Test your agent in phone environments:

• Place test calls to your agent
• Initiate outbound calls from your agent
• Validate performance with background noise and user interruptions

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Step 3: Limited Production Testing

Perform controlled testing in production:

• Deploy with a small sample size (5-10 calls)
• Use monitor suites to track performance
• Measure critical metrics including completion rates and user satisfaction

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Step 4: Gradual Rollout

Scale your deployment strategically:

• Incrementally expand your user base
• Maintain continuous performance monitoring