Monitor
Get analytics insight
The Analytics dashboard provides comprehensive insights into your data through customizable charts and visualizations. You can view and manage your analytics dashboard in the Analytics tab.
Dashboard Management
Create and Customize Charts
You can create, add, remove, and sort charts on the dashboard to build a personalized view of your data:- Create new charts to visualize specific metrics
- Add existing charts to your dashboard
- Remove charts you no longer need
- Sort and rearrange charts to organize your dashboard effectively
Global Filters
The dashboard supports powerful global filtering capabilities:- Global date range filter will be applied to all charts that are configured as “all time”
- Global agent filter will be applied to all charts that are configured as “all agents”
Chart Types
We provide several chart types to visualize your data effectively:- Column charts: Compare values across categories
- Bar charts: Horizontal visualization for comparing values
- Donut charts: Show proportional data and percentages
- Line charts: Track changes over time and identify trends
- Number charts: Display key metrics and KPIs prominently
Custom Post-Call Analysis Integration
The analytics dashboard fully supports visualizing data from your custom post-call analysis. You can create charts based on any custom metrics or insights generated by your post-call analysis, allowing you to track business-specific KPIs and outcomes alongside standard call metrics.Chart Sizes
Charts can be configured in three different sizes to optimize your dashboard layout:- Small: Takes up 1/3 of a dashboard row
- Medium: Takes up 2/3 of a dashboard row
- Large: Takes up the full row of the dashboard
FAQ
How often is the analytics data updated?
How often is the analytics data updated?
Analytics data is updated in real-time. The dashboard reflects the most current information available in your account.
How do I find related calls for a specific chart?
How do I find related calls for a specific chart?