The Analytics dashboard provides comprehensive insights into your data through customizable charts and visualizations. You can view and manage your analytics dashboard in the Analytics tab.
Analytics dashboard

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Dashboard Management

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Create and Customize Charts

You can create, add, remove, and sort charts on the dashboard to build a personalized view of your data:
  • Create new charts to visualize specific metrics
  • Add existing charts to your dashboard
  • Remove charts you no longer need
  • Sort and rearrange charts to organize your dashboard effectively

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Global Filters

The dashboard supports powerful global filtering capabilities:
  • Global date range filter will be applied to all charts that are configured as “all time”
  • Global agent filter will be applied to all charts that are configured as “all agents”
These filters allow you to quickly analyze data across different time periods and agents without reconfiguring individual charts.
Use global gilters

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Chart Types

We provide several chart types to visualize your data effectively:
  • Column charts: Compare values across categories
  • Bar charts: Horizontal visualization for comparing values
  • Donut charts: Show proportional data and percentages
  • Line charts: Track changes over time and identify trends
  • Number charts: Display key metrics and KPIs prominently
Create chart

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Custom Post-Call Analysis Integration

The analytics dashboard fully supports visualizing data from your custom post-call analysis. You can create charts based on any custom metrics or insights generated by your post-call analysis, allowing you to track business-specific KPIs and outcomes alongside standard call metrics.
Create chart

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Chart Sizes

Charts can be configured in three different sizes to optimize your dashboard layout:
  • Small: Takes up 1/3 of a dashboard row
  • Medium: Takes up 2/3 of a dashboard row
  • Large: Takes up the full row of the dashboard
This flexibility allows you to emphasize important metrics and create a balanced, informative dashboard.

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FAQ

Analytics data is updated in real-time. The dashboard reflects the most current information available in your account.