Discover how Retell AI ensures 99.9% uptime with enterprise-grade infrastructure, proactive monitoring, and fallback mechanisms. Learn about our reliability strategy, resilience features, and support system
At Retell, we’ve made reliability our top priority. Our platform is built on enterprise-grade infrastructure to ensure consistent, high-quality performance for all your voice AI needs.
We focus on three key areas to maintain exceptional service quality:
Phone Call Performance
Agent Reliability
Agent Performance
At Retell, we gurantee >99.9% uptime. To acheive this, we’ve invested on the following areas:
Enterprise-grade infrastructure: We conduct extensive load testing on high traffic and maintain dedicated auto-scaling and provisioning to handle varying loads. Our enterprise-grade compute, networking, and infrastructure ensure stable performance.
Proactive Monitoring: We maintain 24/7 latency monitoring and alerting systems to catch and address issues before they impact your operations.
Resilience Features: We’ve implemented fallbacks, retries, and other features to improve reliability:
Support System: Our dedicated support team is ready to assist if any issues arise.
Discover how Retell AI ensures 99.9% uptime with enterprise-grade infrastructure, proactive monitoring, and fallback mechanisms. Learn about our reliability strategy, resilience features, and support system
At Retell, we’ve made reliability our top priority. Our platform is built on enterprise-grade infrastructure to ensure consistent, high-quality performance for all your voice AI needs.
We focus on three key areas to maintain exceptional service quality:
Phone Call Performance
Agent Reliability
Agent Performance
At Retell, we gurantee >99.9% uptime. To acheive this, we’ve invested on the following areas:
Enterprise-grade infrastructure: We conduct extensive load testing on high traffic and maintain dedicated auto-scaling and provisioning to handle varying loads. Our enterprise-grade compute, networking, and infrastructure ensure stable performance.
Proactive Monitoring: We maintain 24/7 latency monitoring and alerting systems to catch and address issues before they impact your operations.
Resilience Features: We’ve implemented fallbacks, retries, and other features to improve reliability:
Support System: Our dedicated support team is ready to assist if any issues arise.