- Navigate to the dashboard
- Select the “Call History” or “Chat History” tab

Filter sessions
The dashboard offers powerful filtering capabilities to help you analyze your call and chat sessions. When investigating issues, filtering for unsuccessful sessions can help identify patterns in failure reasons and troubleshoot problems more effectively.Customize columns
Personalize your view of the history table:- Click the “Customize Field” button in the top-right corner
- Select or deselect columns to show/hide
FAQ
How long are session history and recordings stored?
How long are session history and recordings stored?
We store session history and recordings indefinitely. However, all session history and recordings will be permanently deleted if you choose to delete your account.