The Session History dashboard provides a comprehensive view of all your calls and their statuses. To access it:
  1. Navigate to the dashboard
  2. Select the “Call History” or “Chat History” tab
Call history dashboard

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Filter sessions

The dashboard offers powerful filtering capabilities to help you analyze your call and chat sessions. When investigating issues, filtering for unsuccessful sessions can help identify patterns in failure reasons and troubleshoot problems more effectively.

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Customize columns

Personalize your view of the history table:
  1. Click the “Customize Field” button in the top-right corner
  2. Select or deselect columns to show/hide

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FAQ