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Bind Voice Agents

  • Only when you bind agents to a number will the number be able to receive and make calls.
  • You can assign different inbound and outbound agent to the number.
  • You can leave agent unset to disable inbound / outbound (for example, you are doing outbound and don’t want callbacks, you can leave inbound_agent_id unset)

After binding an agent for inbound, you should be able to receive inbound calls already.

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Inbound Call Webhook

A lot of times, you want to use different agents to handle inbound calls of a number; also you need a way to provide dynamic variables to use for inbound calls, and other fields specific to that call.

Read more at Inbound Call Webhook

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Get Call Detail

  • API: You can use Get Call API to get information like transcript, recording, latency tracking, etc.
  • Webhook: You can also setup webhooks to receive real time updates when call is initiated, ends, and analyzed. Read more at Call Webhook Guide.