Inbound calls
Receive calls
A step by step guide to receive phone calls with Retell managed numbers & imported numbers
Bind Voice Agents
- Only when you bind agents to a number will the number be able to receive and make calls.
- You can assign different inbound and outbound agent to the number.
- You can leave agent unset to disable inbound / outbound (for example, you are doing outbound and don’t
want callbacks, you can leave
inbound_agent_id
unset)
After binding an agent for inbound, you should be able to receive inbound calls already.
Inbound Call Webhook
A lot of times, you want to use different agents to handle inbound calls of a number; also you need a way to provide dynamic variables to use for inbound calls, and other fields specific to that call.
Read more at Inbound Call Webhook
Get Call Detail
- API: You can use Get Call API to get information like transcript, recording, latency tracking, etc.
- Webhook: You can also setup webhooks to receive real time updates when call is initiated, ends, and analyzed. Read more at Call Webhook Guide.
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