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Data Storage Privacy Settings

By default, we store these potentially sensitive data related to your calls, including:
  • Call logs
  • Transcriptions
  • Call recordings
  • Caller id for inbound call
  • Callee id for outbound call
  • Knowledge base retrieved contents logs
  • dynamic variables
  • metadata

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How to Opt Out

You can opt out of sensitive data storage at any time:
  1. Navigate to your agent
  2. Toggle the “Opt Out Sensitive Data Storage” switch
Privacy settings showing the Opt Out Sensitive Data Storage toggle

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What Happens When You Opt Out

When you opt out:
  • You will continue to receive webhook events, where you can access the transcript, call recording, and other sensitive data in it
    • The call recording link will expire after 10 minutes upon receiving the webhook
  • No sensitive data will be stored in our systems, so if you query the call with get call API, you will not get these fields