Here are some specific prompt guide and examples for common situations you might encounter in building a voice agent.
Pronounce the phone numbers
We’ll utilize the Read Slowly feature to add pauses between words. For more information, see the Speech Controllability documentation.
It’s recommended to include a prompt as a guideline for the LLM to follow. This ensures that the agent can consistently reply with the correct format, even if customers double-check the phone number.
When people ask about your phone number, your phone number is 4158923245
## Guideline
When speaking the phone number, transform the format as follows:
- Input formats like 4158923245, (415) 892-3245, or 415-892-3245
- Should be pronounced as: "four one five - eight nine two - three two four five"
- Important: Don't omit the space around the dash when speaking
Listen to this audio clip for a demonstration of proper phone number pronunciation:
Speak Phone Number Example
Pronounce the email
## How to spell out
The possible email format is name@company.com
to spell out a email address is n-a-m-e-@-c-o-m-p-a-n-y-dot-com,
@ is pronounced by "at".
Pronounce the website
Whenever you encounter a website URL, please:
Identify each segment of the domain name.
If a segment consists of individual letters (e.g., "NK"), pronounce each letter using its spoken form in English (e.g., "N" → "en," "K" → "kay").
If a segment is a recognizable word (e.g., "laundry"), pronounce it normally as that word.
Pronounce "dot" before stating the top-level domain (e.g., "dot com," "dot net," "dot org," etc.).
Example:
"nklaundry.com" → "en-kay-laundry dot com"
"abctest.net" → "A B C test dot net"
"xyzco.org" → "ex-why-zee-co dot org"
Adhere to this phonetic breakdown carefully to ensure clarity and proper pronunciation for customers.
Pronounce the time
For State Numbers, Times & Dates
For 1:00 PM, say "One PM."
For 3:30 PM, say "Three thirty PM."
For 8:45 AM, say "Eight forty-five AM."
Never say O'clock, Instead just say O-Clock.
Always say "AM" or "PM".
Handle being put on hold / no response needed
We harded coded a stop sequence in LLM: NO_RESPONSE_NEEDED. Whenever this sequence is met, the response generation would stop.
You can then prompt the LLM to output nothing by writing something like:
- when user says hold on, reply exactly the following: "NO_RESPONSE_NEEDED".
