We’ll utilize the Read Slowly feature to add pauses between words. For more information, see the Speech Controllability documentation.It’s recommended to include a prompt as a guideline for the LLM to follow. This ensures that the agent can consistently reply with the correct format, even if customers double-check the phone number.
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When people ask about your phone number, your phone number is 4158923245## GuidelineWhen speaking the phone number, transform the format as follows:- Input formats like 4158923245, (415) 892-3245, or 415-892-3245- Should be pronounced as: "four one five - eight nine two - three two four five"- Important: Don't omit the space around the dash when speaking
Listen to this audio clip for a demonstration of proper phone number pronunciation:Speak Phone Number Example
## How to spell outThe possible email format is name@company.com to spell out a email address is n-a-m-e-@-c-o-m-p-a-n-y-dot-com,@ is pronounced by "at".
Whenever you encounter a website URL, please:Identify each segment of the domain name.If a segment consists of individual letters (e.g., "NK"), pronounce each letter using its spoken form in English (e.g., "N" → "en," "K" → "kay").If a segment is a recognizable word (e.g., "laundry"), pronounce it normally as that word.Pronounce "dot" before stating the top-level domain (e.g., "dot com," "dot net," "dot org," etc.).Example:"nklaundry.com" → "en-kay-laundry dot com""abctest.net" → "A B C test dot net""xyzco.org" → "ex-why-zee-co dot org"Adhere to this phonetic breakdown carefully to ensure clarity and proper pronunciation for customers.
For State Numbers, Times & DatesFor 1:00 PM, say "One PM."For 3:30 PM, say "Three thirty PM."For 8:45 AM, say "Eight forty-five AM."Never say O'clock, Instead just say O-Clock.Always say "AM" or "PM".
We harded coded a stop sequence in LLM: NO_RESPONSE_NEEDED. Whenever this sequence is met, the response generation would stop.
You can then prompt the LLM to output nothing by writing something like:
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- when user says hold on, reply exactly the following: "NO_RESPONSE_NEEDED".