Guide to setup fallback voices for your agent.
There might be cases where the TTS provider is having outages or temporary issues, but the agents need to keep talking to the user on call. Thus fallback and retries here are necessary. Fallback will use a different voice provider.
Currently if no specific TTS fallback is setup, the agent will use the default fallback plan that’s being setup:
You can setup your own fallback plan, so that it sounds similar, and user would not notice the change. All of our signature Retell voices are available in both Retell and Play TTS.
Here you can add multiple fallback voices, each need to be using different TTS provider, and it cannot be using the same provider as the original voice.
Guide to setup fallback voices for your agent.
There might be cases where the TTS provider is having outages or temporary issues, but the agents need to keep talking to the user on call. Thus fallback and retries here are necessary. Fallback will use a different voice provider.
Currently if no specific TTS fallback is setup, the agent will use the default fallback plan that’s being setup:
You can setup your own fallback plan, so that it sounds similar, and user would not notice the change. All of our signature Retell voices are available in both Retell and Play TTS.
Here you can add multiple fallback voices, each need to be using different TTS provider, and it cannot be using the same provider as the original voice.