It is common that your phone agent will encounter voicemails. You can configure your agent to either hang up or leave a message when it detects a voicemail. The system internally run voicemail detection continuously (within the timeout), and if you select to hang up in voicemail, we will do that the moment we detect we are in voicemail. If you select to leave a message, the system will wait for its turn to speak to leave that message. If the voicemail detection timeout is reached, the system will stop the voicemail detection, and will continue with the call as normal.
1

Enable Voicemail Detection

Navigate to your agent settings -> call settings and enable “Voicemail Detection”
2

Choose Voicemail Behavior

Select one of two options:
  • Hang up: The agent will disconnect when it detects a voicemail
  • Leave a message: The agent will leave a message after it’s agent’s turn to speak. Dynamic variables are supported here for both static message and prompt.
    • Static message: The agent will leave a pre-recorded message, like Hi, this is {{your name}}, please give us a callback tomorrow at 10am.
    • Prompt: The agent will leave a message generated dynamically based on the instructions you provide, like summarize the call and ask user to call back

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FAQ