It is common that your phone agent will encounter voicemails. You can configure your agent to either hang up or leave a message when it detects a voicemail.

1

Enable Voicemail Detection

Navigate to your agent settings and enable “Voicemail Detection”

2

Choose Voicemail Behavior

Select one of two options:

  • Hang up: The agent will disconnect when it detects a voicemail
  • Leave a message: The agent will play a pre-recorded message after the voicemail beep
3

Configure Detection Duration

Set the “Voicemail Detection Duration” timeout. We cannot run the voicemail detection algorithem indefinitely, so we need to set a timeout for the algorithm.

We recommend starting with 30 seconds for optimal performance.

4

Set Voicemail Message (Optional)

If you selected “Leave a message” in Step 2:

  1. Enter the message you want the agent to leave
  2. Test the message using the preview function

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