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We will not populate custom Post Call Extraction fields for calls that were not connected or where no conversation took place. Please check whether the field exists before using it.
After a call is analyzed, you can access the analysis results through three different methods:
  1. Dashboard - Visual interface for quick access and review
  2. Webhook - Real-time notifications with analysis results
  3. API - Programmatic access to call analysis data

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Method 1: Dashboard

Access your analysis results directly through the dashboard’s history tab. This provides a user-friendly interface to:
  • View all analyzed conversations
  • Filter and search through analysis results
Your defined analysis categories appear in the “Conversation Analysis” column, allowing for quick insights into each conversation.
Post Call Extraction history view

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Method 2: Webhook

Receive real-time notifications when call analysis is complete. The webhook payload includes:
Analysis data lives on the call_analysis object, and the call_ended webhook payload excludes call_analysis. Listen to call_analyzed (not call_ended) to read fields like call_summary, user_sentiment, call_successful, and any custom extracted fields. Reading them from a call_ended payload returns null or undefined. See Webhook overview for the payload difference between events.
To set up webhooks, visit the Webhook Configuration section.

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Method 3: Get Call API

Retrieve analysis results programmatically using the Get Call API. Example Response:
For detailed API documentation and response schemas, refer to the API Reference.

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Video: Add Post Call Extraction to Excel Using Make.com

See community templates in docs.