We will not populate custom post call analysis fields for non connected calls and calls where no conversation happened. Please check the field existence before using it.

After a call is analyzed, you can access the analysis results through three different methods:

  1. Dashboard - Visual interface for quick access and review
  2. Webhook - Real-time notifications with analysis results
  3. API - Programmatic access to call analysis data

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Method 1: Dashboard

Access your analysis results directly through the dashboard’s history tab. This provides a user-friendly interface to:

  • View all analyzed conversations
  • Filter and search through analysis results

Your defined analysis categories appear in the “Conversation Analysis” column, allowing for quick insights into each conversation.

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Method 2: Webhook

Receive real-time notifications when call analysis is complete. The webhook payload includes:

{
  "event_type": "call_analysis",
  "call_analysis": {
    // Analysis results object
  }
}

To set up webhooks, visit the Webhook Configuration section. .

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Method 3: Get Call API

Retrieve analysis results programmatically using the Get Call API.

Example Response:

{
  "call_id": "123",
  "call_analysis": {
    // Analysis results object
  }
}

For detailed API documentation and response schemas, refer to the API Reference.

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Video: Add Post call Analysis to Excel Using Make.com

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