When experiencing call transfer issues, follow these troubleshooting steps to identify and resolve common problems.

1

Verify transfer_call function implementation

  1. Check your agent configuration
  2. Confirm that you’ve added the transfer_call function to your agent’s function list
  3. Visit Function Calling Guide for more details how to implement the function
2

Confirm call type

  1. Note that call transfer is only supported for phone calls, not web calls
3

Review transfer conditions

  1. Update your agent’s prompt to clearly define transfer conditions
  2. Ensure the transfer_call function description is specific and unambiguous
  3. Test with sample scenarios to validate transfer triggers

For more detailed guidance on specific features, vist Call Transfer Setup.

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