If your payment fails, follow these steps to resolve the issue:
1

Check with Your Bank

  1. Contact your bank to ensure the transaction isn’t being blocked
  2. Request to allowlist transactions from Retell
  3. Return to the Retell Dashboard and retry the payment
2

If Payment Still Fails

  1. Obtain written confirmation from your bank that Retell has been allowlisted
    • Statement should be on bank letterhead
    • Should explicitly confirm that transactions from Retell are now approved
  2. Email the statement to support@retellai.com
  3. Include your Retell account details in the email
3

Alternative Payment Method

  1. Consider adding a different payment method
  2. Go to the “Billing” tab
  3. Click “Change payment methods”
  4. Add a new card or payment method
If you continue experiencing issues, please contact our support team at support@retellai.com for further assistance.