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Global nodes can be transitioned to from anywhere in the conversation flow. Toggle on Global Node in the node settings to enable this. Each global node adds a transition option across the conversation flow, increasing the number of choices the node transition model must distinguish. Use them sparingly for situations that need to be handled regardless of the current node. For example, if a conversation can go poorly at any point, a global catch-all node can handle that situation by transferring the caller to a human or ending the call. See limiting transition choices.
Node settings with the Global Node switch and Use memory to skip this node switch, both off.

Global Node and memory skipping are configured in Node settings.

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Configure global node

Select the node, enable Global Node in Node settings, then choose a mode under Jump Conditions: In Equation or Combined mode, click Add to configure an equation. The All/Any selector also controls how multiple equations are combined. See equation operators for supported comparisons.

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Example: route premium callers to a specialist

To transfer a premium caller who asks for a human, configure a global transfer call node:
  1. Set account_tier to premium in your call’s dynamic variables.
  2. Choose Combined, then select All.
  3. Add the equation {{account_tier}} == premium.
  4. Set the prompt to The caller asks to speak to a human.
Both conditions must match. With Any, the same configuration could transfer a premium caller even before they ask for a human, because the equation alone is enough. If you leave the optional prompt empty, Combined evaluates only the equations. If you add a prompt without equations, it evaluates only the prompt.

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When are global conditions evaluated?

Global conditions participate in transition checks for the current node. Matching local equation edges take priority over global conditions. Equation matches are deterministic and can trigger without another user utterance, including after a subagent’s tool result updates dynamic variables. Prompt matches follow normal prompt-transition timing. See when transitions are checked. Since a global node can be transitioned to from anywhere, it does not need to be connected to the rest of the graph.

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Global node examples

Add example conversations to help the AI better understand when to jump to this global node. Click + Add to create examples, then set the type to Jump to global node or Not jump to global node to demonstrate scenarios where the global node should or should not be activated. Examples guide prompt matching in Prompt or Combined mode; they do not change equation comparisons. End each example with a user utterance. New examples default to an agent turn followed by a user turn. See Finetune Examples for how transcript examples work.

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Go back to previous node

Enable Go back to previous node to let the conversation return to where it left off after the global node is handled. Once enabled, a Go Back Condition section appears on the node where you define when the agent should navigate back. For example, use The caller changed their mind and wants to continue the call. Go back conditions support both prompt-based and equation-based conditions. You can add multiple conditions and reorder them by dragging.

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Prevent immediate re-trigger

Enable Prevent Immediate Re-Trigger to pause the global node for a specified number of node steps after it has been triggered. Set the number of Node steps (defaults to 3) during which the global node will not be activated again. This prevents the conversation from looping when the user’s phrasing keeps matching the global node condition.