I don't have time / I need to call back later
. No matter where in the call that happens, you would want to handle those the same.
This is where global nodes come in. You can set a node to be a global node by checking the Global Node
checkbox in the node settings. There’s no restriction on the node type, any node can be a global node.
When user indicates this is not a good time to talk
. So any time in the call when the user says something like I don't have time right now / I need to call back later
and agent is perfroming a transition, this global node will be transitioned to.
Note that since global node can be transitioned to from anywhere, it does not necessarily needs to be connected to the rest of the graph.