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Batch Call Status

Once your batch calls are created, you can monitor their progress and history in the Batch Call tab. Batch calls are classified by their status:
  • Draft: Editable and unsent. Drafts will not trigger any calls until submitted.
  • Planned: Scheduled for a future time. These cannot be edited once scheduled.
  • Ongoing: Currently in progress, with calls initiated as concurrency slots become available.
  • Sent: All calls in the batch have been successfully completed.

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Batch Call Metrics

You can view the following metrics:
  • Sent: Total calls sent from the batch.
  • Picked Up: Number of calls answered by recipients.
  • Successful: Calls successfully completed based on the predefined criteria.
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View and manage Batch calls

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Call Details

Click the history icon to view the call details of each call in the batch.
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View call details