Monitor batch calls

​

Batch Call Status

Once your batch calls are created, you can monitor their progress and history in the Batch Call tab. Batch calls are classified by their status:

• Draft: Editable and unsent. Drafts will not trigger any calls until submitted.
• Planned: Scheduled for a future time. These cannot be edited once scheduled.
• Ongoing: Currently in progress, with calls initiated as concurrency slots become available.
• Sent: All calls in the batch have been successfully completed.

​

Batch Call Metrics

You can view the following metrics:

• Sent: Total calls sent from the batch.
• Picked Up: Number of calls answered by recipients.
• Successful: Calls successfully completed based on the predefined criteria.

​

Call Details

Click the history icon to view the call details of each call in the batch.