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Before you can make outbound calls with Retell, you’ll need to complete KYC (Know Your Customer) verification. Depending on your account information, there are a few ways to pass KYC.

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How to Pass KYC

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Automatic verification

We may automatically verify your account based on the information you provided during registration. If this applies, your KYC will be approved without any additional steps.

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Verification via Persona

If automatic verification is not possible, you will be asked to complete KYC through Persona using your government-issued ID. We currently support verification in 83 countries. If your country is not listed, please contact us — we will review your case based on risk and business needs and may enable verification for your country.

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ID Verification Restrictions

Each person can verify only one account. Our system detects duplicate identities, so even using a different government ID may be flagged as a duplicate. If your previous account was verified and later deleted, contact our support team to request a manual review.
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