Skip to main content
Before you can make outbound calls with Retell, you’ll need to complete KYC (Know Your Customer) verification. Depending on your account information, there are a few ways to pass KYC.

​
How to Pass KYC

​
Automatic verification

We may automatically verify your account based on the information you provided during registration. If this applies, your KYC will be approved without any additional steps.

​
Verification via Persona

If automatic verification is not possible, you will be asked to complete KYC through Persona using your government-issued ID. You can go to “Phone Numbers”, click on any of your numbers, and you’ll see the interface where you can start the KYC process.
KYC

Screenshot showing the UI to start the KYC process

We currently support verification in 83 countries. If your country is not listed, please contact us — we will review your case based on risk and business needs and may enable verification for your country.

​
ID Verification Restrictions

Each person can verify only one account. Our system detects duplicate identities, so even using a different government ID may be flagged as a duplicate. If your previous account was verified and later deleted, contact our support team to request a manual review.