You can monitor the latency of individual calls in the “Call History” section.
Call History

Call History

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Understanding Latency Metrics

End-to-end latency measures the total time from when the user stops speaking until the AI agent begins responding. This includes processing time, network delays, and model inference time.

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Key Metrics Explained

  • P90 (90th Percentile): 90% of calls have latency below this value.
  • Median (50th Percentile): Half of the calls have latency less than this value
  • Min: The fastest response time achieved in any call.