Troubleshoot high latency

1. Look for features marked with a turtle icon 🐢 in your configuration
2. Check if your estimated latency is higher than 1.5s
3. If high, disable some features to reduce latency

1. Check your current LLM latency
2. Compare against normal range (500ms - 900ms)
3. If consistently above 900ms:
   • Switch to an alternative LLM provider
   • Or wait for your current provider to resolve performance issues

1. Check the Status Page for any ongoing issues
2. If there are any ongoing issues, wait for them to resolve

If the above steps don’t resolve your latency issues:

1. Locate your call ID
2. Email support@retellai.com
3. Include:
   • Your call ID
   • Steps you’ve already tried
   • Current latency measurements