We take transcription quality seriously and understand its crucial importance for our customers. Our transcription accuracy primarily depends on the AI models we use, carefully selected to balance both accuracy and processing speed.

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Common Transcription Issues and Solutions

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1. Wrong Transcript for Special Words or Terms

Issue: Specific words (like “retell”) or domain-specific terms (such as medical terminology) are missing from transcripts.

Solution: Use Boosted Keywords

  • Add custom keywords to enhance the model’s vocabulary
  • Support for up to 100 custom keywords
Boosted Keywords Configuration

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2. Transcription error due to background noise / speech

Play with denoising mode setting to see if it helps.