X-
or x-
) are automatically received, extracted and available in the call.custom_sip_headers
, it’s also automatically added to your collection of dynamic variables, and you can access it within your agent by stripping the X-
or x-
prefix. There’s no configuration needed for this feature.
For example, if this is the SIP header received for an inbound call:
call.custom_sip_headers
field, and they will be added to your dynamic variables.
X-
.
X-
.
You can use dynamic variable for your custom SIP header value, so you can pass information extracted from the call to the receiving party.