A step by step guide to connect to your Twilio account via SIP trunking
Create Elastic SIP Trunking
sip:5t4n6j0wnrl.sip.livekit.cloud
.Move numbers to Elastic SIP Trunking
You’ve created the elastic SIP trunk, now you would need to purchase numbers / move existing numbers to this trunk.
Import numbers to Retell
Now the number is set up with your elastic SIP trunking, you need to import the number to Retell so that we will know how to route the call.
Here you will supply the termination SIP URI you set up in Step 1. If you have set up auth via credentials, you will need to supply the username and password as well.
You can also import number programmatically via Import Number API.
Now the number is imported, you can make and receive calls with this number just like a number you purchased from Retell — it will show up in your dashboard, and you can make phone calls from Dashboard directly. You can also use the Create Phone Call API to create calls programmatically. If you wish to Retell to stop using this number, you can delete it from the dashboard or via the Delete Number API.
1. After connecting, inbound works but outbound does not work?
Check your Termination SIP URI If there’s a space in it, please remove. Also you should use a localized termination uri that’s near your region. Check out this doc to select one.
Check your user name and credentials Please make sure you entered the right user name and credentials which shows in this dialog. Please note the user name is not the friendly name that shows in the credential list. The friendly is different to user name, you need to double check if you happen to give a different name.
2. How do I set up dialing to international countries?
Search “geo” to find the “Voice Geographic Permissions” setting.
Choose “Elastic Sip Trunking” in selector, and select the countries you would like to dial.
A step by step guide to connect to your Twilio account via SIP trunking
Create Elastic SIP Trunking
sip:5t4n6j0wnrl.sip.livekit.cloud
.Move numbers to Elastic SIP Trunking
You’ve created the elastic SIP trunk, now you would need to purchase numbers / move existing numbers to this trunk.
Import numbers to Retell
Now the number is set up with your elastic SIP trunking, you need to import the number to Retell so that we will know how to route the call.
Here you will supply the termination SIP URI you set up in Step 1. If you have set up auth via credentials, you will need to supply the username and password as well.
You can also import number programmatically via Import Number API.
Now the number is imported, you can make and receive calls with this number just like a number you purchased from Retell — it will show up in your dashboard, and you can make phone calls from Dashboard directly. You can also use the Create Phone Call API to create calls programmatically. If you wish to Retell to stop using this number, you can delete it from the dashboard or via the Delete Number API.
1. After connecting, inbound works but outbound does not work?
Check your Termination SIP URI If there’s a space in it, please remove. Also you should use a localized termination uri that’s near your region. Check out this doc to select one.
Check your user name and credentials Please make sure you entered the right user name and credentials which shows in this dialog. Please note the user name is not the friendly name that shows in the credential list. The friendly is different to user name, you need to double check if you happen to give a different name.
2. How do I set up dialing to international countries?
Search “geo” to find the “Voice Geographic Permissions” setting.
Choose “Elastic Sip Trunking” in selector, and select the countries you would like to dial.