As part of our service, Pay-As-You-Go users are allocated a quota of 10 concurrent calls. Should your operational needs require additional concurrency, please reach out to our team at to discuss options for scaling up.

Handling Multiple Calls per Agent

You don’t need to create multiple agents to manage multiple calls concurrently. Each agent within your plan is capable of handling an unlimited number of calls, provided that the total concurrency remains within your designated quota. This means you can efficiently manage your workload without unnecessary agent duplication.