Pronounce the phone numbers correctly

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Overview

This guide explains how to configure your AI agent to pronounce phone numbers correctly and consistently. We’ll use the Read Slowly feature to add pauses between words, enhancing clarity.

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Prompting Technique

We’ll utilize the Read Slowly feature to add pauses between words. For more information, see the Speech Controllability documentation.

It’s recommended to include a prompt as a guideline for the LLM to follow. This ensures that the agent can consistently reply with the correct format, even if customers double-check the phone number.

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Prompt Example

When people ask about your phone number, your phone number is 4158923245

## Guideline
When speaking the phone number, transform the format as follows:
- Input formats like 4158923245, (415) 892-3245, or 415-892-3245
- Should be pronounced as: "four one five - eight nine two - three two four five"
- Important: Don't omit the space around the dash when speaking

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Audio Example

Listen to this audio clip for a demonstration of proper phone number pronunciation:

Speak Phone Number Example