This node only works during phone calls instead of web calls. It’s available for Retell numbers and imported numbers.
Call transfer node is used to transfer the call to another number. The agent will not speak when it’s in this node. If you want the agent to say things like Let me transfer you right away
before performing the actual transfer, you can do so by putting a conversation node (with skip response
turned on) before this node.
Transition happens when transfer fails. There’s already a pre-populated edge for this, feel free to connect that to a node to handle transfer failure.
Setup Transfer To Target
Set it to be either
Configure Transfer Type
Choose between cold transfer or warm transfer:
Configure Caller ID for Cold Transfer (Optional)
For cold transfers, you can configure how the caller ID appears to the next agent:
Retell Agent’s number: The transfer destination will see the Retell agent’s number
Transferree’s Number: The transfer destination will see the number that the user is calling from. Please note that you have to configure following in your telephony provider in order to make it work, because this option internally is simply transferring via SIP REFER, and some telephony provider have the ability to set caller id for SIP REFER.
Configure Settings for Warm Transfer
For warm transfers, you can configure the following settings:
Add Custom SIP Headers (Optional)
Add custom SIP headers for outbound calls. These headers are forwarded to your SIP provider on the SIP INVITE and can be used for custom routing, tagging, or metadata.
All header names must start with X-
This node only works during phone calls instead of web calls. It’s available for Retell numbers and imported numbers.
Call transfer node is used to transfer the call to another number. The agent will not speak when it’s in this node. If you want the agent to say things like Let me transfer you right away
before performing the actual transfer, you can do so by putting a conversation node (with skip response
turned on) before this node.
Transition happens when transfer fails. There’s already a pre-populated edge for this, feel free to connect that to a node to handle transfer failure.
Setup Transfer To Target
Set it to be either
Configure Transfer Type
Choose between cold transfer or warm transfer:
Configure Caller ID for Cold Transfer (Optional)
For cold transfers, you can configure how the caller ID appears to the next agent:
Retell Agent’s number: The transfer destination will see the Retell agent’s number
Transferree’s Number: The transfer destination will see the number that the user is calling from. Please note that you have to configure following in your telephony provider in order to make it work, because this option internally is simply transferring via SIP REFER, and some telephony provider have the ability to set caller id for SIP REFER.
Configure Settings for Warm Transfer
For warm transfers, you can configure the following settings:
Add Custom SIP Headers (Optional)
Add custom SIP headers for outbound calls. These headers are forwarded to your SIP provider on the SIP INVITE and can be used for custom routing, tagging, or metadata.
All header names must start with X-