At Retell, we deeply understand the importance of privacy and security for your team’s information. We recognize the trust you place in us daily to safeguard your data, and we take this responsibility very seriously. Ensuring the safety and security of your data is not just a policy; it’s a fundamental principle that we live by. To align with our commitment to your privacy, we are proud to offer HIPAA-compliant solutions. This ensures your sensitive healthcare data remains protected, secure, and confidential within your Retell account.

What is HIPAA?

The Health Insurance Portability and Accountability Act (HIPAA) plays a crucial role in safeguarding individuals’ healthcare information. It sets the standard for protecting sensitive patient data for entities like hospitals, doctor’s offices, health insurance plans, and other organizations that deal with protected health information (PHI).

Key Concepts Under HIPAA

  • Protected Health Information - PHI

This encompasses any healthcare-related information that can be linked to an individual, collected by healthcare providers, employers, or health plans. PHI includes but is not limited to names, social security numbers, contact information, medical histories, current health conditions, and test results. The primary goal of HIPAA is to ensure the confidentiality, integrity, and availability of PHI.

  • Covered entity

These are the entities involved in providing treatment, payment, and operations in healthcare, such as doctors, hospitals, pharmacies, and insurance companies. Covered entities bear the responsibility for the privacy and security of health information.

  • Business associate

A business associate is an individual or entity that accesses patient information, directly or indirectly, or has the potential to do so, in the course of providing services to a covered entity. This can include lawyers, consultants, IT providers, and others. Business associates are also obliged to comply with HIPAA/HITECH regulations.

  • Business Associate Agreement (BAA)

A BAA is a formal agreement that ensures a business associate adheres to HIPAA mandates regarding the handling, use, and disclosure of PHI. It is a critical step before any PHI can be shared between a covered entity and a business associate.

Is Retell HIPAA-compliant?

We are proud to confirm that Retell is fully HIPAA compliant. For organizations that handle sensitive healthcare information, this compliance ensures that your data is managed with the highest standards of security and privacy.

If you require a Business Associate Agreement (BAA) or have any questions regarding our HIPAA-compliant services, please do not hesitate to contact us at Our team is here to support you in protecting your sensitive information with the utmost care and diligence.