Nodes are the building blocks of your conversation flow. They are the steps that the agent will take to respond to the user. Every node has a type, and achieves specific logic / action / conversation purposes. A node will have edges with transition conditions, that’s what will be used to determine when and which node to transition to. By breaking complicated workflow into individual nodes where you can finetune performance, conversation flow gives you the utmost control.

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Understand Different Node Types

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Add a Node

1

Select node type

Click from the left sidebar to select the node type you want to add. Click on it, and it will be added to the canvas.
2

Configure the node

Configure the node by clicking on the node, check the setting on the right, and fill in node instructions inside the node. Check out respective node guide for more details.
3

Add transition conditions as needed

Add edges by clicking on bottom part of the node, and add your transition conditions. Check out next step for more details on how to add transition conditions.
4

Connect node

Click and hold the circle to start a line that connects the node to other node, and other node to this node.

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Organize Nodes

Sometimes after adding a great amount of nodes, the canvas can get cluttered. You can use the Organize button to automatically organize the nodes.

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FAQ