Customers with an enterprise or paid support plan can contact us via the Customer Support Portal or support@retellai.com for step-by-step guidance to connect with your Amazon Connect infrastructure.
Connect to CCaaS
Amazon Connect
Amazon Connect is a cloud-based contact center service from AWS that lets you set up and manage customer support call centers quickly.
Retell supports multiple integration patterns with Amazon Connect. Because every deployment differs, contact Retell support via the Customer Support Portal or support@retellai.com to discuss your Amazon Connect infrastructure and find the right integration approach.
Once connected, your number works for inbound and outbound calls like any Retell number. For how Retell connects to a third-party provider over SIP, see custom telephony.