Customers with enterprise or paid support plan can contact support@retellai.com for step by step guidance to connect with your Amazon Connect infrastructure.
Connect to CCaaS
Amazon Connect
Amazon Connect is a cloud-based contact center service from AWS that lets you set up and manage customer support call centers quickly.
Retell supports multiple integration patterns with Amazon Connect, catering to a variety of use cases. Every customer’s setup is unique — and so is the way Amazon Connect integrates with Retell. Reach out to Retell support at support@retellai.com to discuss your specific Amazon Connect infrastructure and find the right integration approach for your needs.