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Documentation Index

Fetch the complete documentation index at: https://docs.retellai.com/llms.txt

Use this file to discover all available pages before exploring further.

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What is AI QA?

AI QA (Quality Assurance) automatically evaluates a sampled set of calls using configurable rules and metrics. It surfaces high-level trends (scores, resolution rate, latency) and deep, call-level diagnostics (hallucinations, KB accuracy, interruptions, sentiment, and tool usage).

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Use AI QA to:

  • Track call quality and resolution over time
  • Identify failure patterns and root causes
  • Review individual calls with transcript-level evidence
advanced_qa.png

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Pricing

For each workspace, AI QA is free for the first 100 minutes of usage.
After the free usage, AI QA is priced at $0.10 per minute of analyzed call time.