What is AI QA?
AI QA (Quality Assurance) automatically evaluates a sampled set of calls using configurable rules and metrics. It surfaces high-level trends (scores, resolution rate, latency) and deep, call-level diagnostics (hallucinations, KB accuracy, interruptions, sentiment, and tool usage).
Use AI QA to:
- Track call quality and resolution over time
- Identify failure patterns and root causes
- Review individual calls with transcript-level evidence
Pricing
For each workspace, AI QA is free for the first 100 minutes of usage.
