Skip to main content
Conductor is available from the Retell home page, not just inside individual agents. Use the home-page Conductor when you want to ask questions or explore ideas across your workspace before drilling into a specific agent.
Conductor open on the Retell home page with the prompt input centered on screen

​
When to use Conductor from the home page

  • You want to ask a general question about Retell before opening an agent.
  • You want to compare two agents or reference one agent while working on another.
  • You’re planning a new agent and want to think through the approach first.
  • You’re not sure which agent you need to open yet.

​
Where to find it

Click Home in the sidebar (or open Retell — it’s your default landing page). Conductor is the page itself, front and center, with the prompt input ready to go. There’s no separate step to open it, and no agent needs to be open first.

​
What’s different on the home page

The home-page Conductor works the same way as the one inside an agent — same conversation history, same change-review flow — with two differences: you can attach other agents as context, and history lives in a dedicated panel alongside it instead of a header icon.

​
Attach agents from your workspace

The attach (+) picker on the home page includes an Agents tab. Use it to pin one or more agents from your workspace to your message so Conductor can reference their settings, prompts, and flows.
The attach picker open on the Agents tab, showing a list of agents from the workspace
This is useful when you want to:
  • “Make Agent B handle transfers the same way Agent A does.”
  • “What’s different between my appointment-booking agent and my customer-support agent?”
  • “I want to build a new agent similar to this one — what should I change?”
You can still attach a call from the home page too — it’s pulled from across your workspace instead of just the agent you have open.

​
No active agent by default

On the home page, Conductor isn’t anchored to a specific agent. If you ask it to make a change and no agent is attached, it’ll ask which agent you mean. Attach an agent first (or open the relevant agent and use Conductor from there) to make change proposals apply cleanly.
When Conductor proposes changes from the home page, it redirects you to the agent’s details page to accept or reject them. You’ll see a Go to agent details button in the panel — click it to open the right agent and finish the review.

​
Your conversation history is shared

Conversations you start on the home page appear in the same history as conversations you start inside an agent. You can start a conversation on the home page, continue it inside the agent, and find it all in one place. On the home page, history sits in its own Conductor History panel next to Conductor — with search and a New chat button — instead of the history icon you’d click inside an agent. See managing conversations for what you can do from there.