Skip to main content
The main way to use Conductor is simple: tell it what you want, in your own words. Conductor figures out what needs to change and proposes it for your review.

​
Send your first message

  1. Open Conductor from the agent builder (the sparkle icon).
  2. Type what you’d like to do in the message box at the bottom.
  3. Press Enter or click the send button.
Conductor will think for a moment, explain what it’s doing, and then either reply or propose changes to your agent.
Typing a message to Conductor

​
Not sure where to start?

When you open a new conversation, Conductor shows a few starter suggestions you can click instead of typing:
  • What can Conductor do? — a quick tour of its capabilities.
  • Test and refine edge cases — find and fix tricky situations.
  • Review recent calls and suggest fixes — improve your agent based on real calls.
Starter suggestions in a new Conductor conversation

​
Examples of what to ask

  • “Make the greeting shorter and friendlier.”
  • “Ask for the caller’s full name before anything else.”
  • “If the caller sounds upset, apologize and offer to transfer to a human.”
  • “Add a step that collects the caller’s email and confirms the spelling.”
  • “After booking, ask if they’d like a text reminder.”
  • “Add a path for callers who only want store hours.”
  • “Callers say the agent talks over them — can you fix that?”
  • “The agent keeps repeating the menu. Help me stop that.”

​
Tips for great results

  • Be specific. “Ask for the appointment date and time” works better than “collect info.”
  • One goal at a time. Smaller requests are easier to review and get right.
  • Give context. Mention the step or call you mean — or better, attach it.
  • Iterate. If a suggestion isn’t quite right, tell Conductor what to adjust and it will revise.

​
Stopping a response

If Conductor is working and you want to stop it, click the Stop button in the message box. You can then send a new message.
When Conductor proposes changes, you’ll need to accept or reject them before sending your next message. This keeps your agent and the conversation in sync.