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Using your business email may help with account verification in Retell AI. If your dashboard recommends this after a failed KYC check, follow the steps for your sign-in method below. A business email uses your company’s domain, such as alex@example.com, instead of a personal email provider such as Gmail or Yahoo.

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If you sign in with email and password

You can update your existing account without creating a new one. Your current email must be verified before you can change it.
1

Update your account email

Open Account settings, enter your business address in the Email field, and save your changes.
2

Verify your business email

Open the verification link sent to your business email. Until you confirm it, continue signing in with your current email address.
If you entered the wrong address, cancel the pending change in Account settings before requesting another. Canceling keeps your current email and its verified status unchanged. See change your email address for more details.

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If you sign in with Google or SSO

Google and other social sign-in accounts can’t change their email in Retell Account settings. To use email and password instead, create a new account with your business email. Contact support@retellai.com for help retaining access to your existing workspace. Your workspace’s SSO requirements still apply. If your workspace requires SSO, contact your administrator before changing how you sign in. Email-and-password and Google sign-in create separate accounts, even when they use the same email address. See switching sign-in methods for how to retain workspace access.

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Does changing my email complete KYC?

Using a business email may help with verification, but it does not guarantee KYC approval. Follow the KYC verification steps for your account. If your dashboard still reports a failed verification or asks for manual review, email support@retellai.com with your workspace ID, company name, use case, and proof that you represent the company.

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Support portal access

The dashboard’s Support Portal option is available to business email users. If you use a personal email, you can still email support@retellai.com for assistance. See contact Retell support for other support options.