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Global search finds agents, calls, chats, your Conductor conversations, and public Retell Docs from anywhere in the dashboard. Open it from Search & create in the sidebar or press ⌘K on Mac or Ctrl+K on Windows and Linux. Use search when you know a name, an ID, or a phrase from the content you need. For example, search reschedule to find an appointment agent whose prompt handles rescheduling, a matching call transcript, or a Conductor conversation about that workflow. For date ranges, outcomes, or other session filters, use Call History or Chat History.

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Search and open a result

1

Open search

Click Search & create in the sidebar or use ⌘K / Ctrl+K.You can also click Search agents on the Agents page to start in the Agents category, or Search chats on Home to start in Conductor. These page entry points start with an empty query. The sidebar and keyboard shortcut reopen your previous query and category.
2

Enter a query

Type at least 2 characters. Results appear as you type. Choose a category to narrow the results, or All to search across categories.
3

Open a match

Click a result, or use ↑ / ↓ to highlight one and press Enter. Agents open in the builder, calls and chats open their detail panels, and Conductor results reopen the conversation. Retell Docs results open in a new browser tab.Press Esc to close search.
Global search with voicemail entered and Retell Docs selected. Results include Handle voicemail and IVR, with matching text highlighted in result snippets.

Search for voicemail and choose Retell Docs to find related guides.

Workspace results respect your permissions and the workspace you have selected. Chats contains conversations with your agents; Conductor contains your conversations with the dashboard’s AI assistant.

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Recent searches and quick actions

Press Enter to submit a query, or open a result, to add the query to Recent Searches. Clear the search field to see recent searches, then click one to run it again. Clear history removes the recent queries without deleting any resources or conversations. With the search field empty, Quick actions lets you create a voice or chat agent, view your agents, or open Analytics or Settings. The available actions depend on your permissions. See Build an agent for configuration guidance.

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Why can’t I find a result?

If search shows No Results Found, try a more specific keyword, check the spelling, or switch to All. For a known agent or conversation, try its full ID. Call and chat search depends on retained transcripts and summaries, and older conversations may be outside the search window. Use Call History or Chat History to locate a session by its date or ID. Your workspace’s storage settings and your access to sensitive data also affect which content is searchable.