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Building your agent is only half the job — you also want to know it works. Conductor can help you spot problems from real calls and rehearse tricky situations before your customers run into them.

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Review recent calls and suggest fixes

Ask Conductor to look at your real calls and recommend improvements:
  • “Review my recent calls and suggest fixes.”
  • “Look at calls where the caller hung up early and tell me what went wrong.”
For the most precise help, attach a specific call to your message. Conductor can read what happened in that conversation and suggest targeted changes — which it will then propose for your review.
Conductor reviewing recent calls

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Test and refine edge cases

Edge cases are the unusual situations that trip agents up — an angry caller, a wrong number, someone who changes their mind. Ask Conductor to help you handle them:
  • “What edge cases should I worry about for this agent?”
  • “Make sure the agent handles a caller who refuses to give their name.”

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Run simulations

Conductor can run simulation tests that play out a scenario against your agent and show how it responds. This lets you check changes without making real phone calls.
  • “Run a simulation where the caller wants to reschedule an appointment.”
  • Attach a saved test case and say “Run this and tell me if it passes.”
When a simulation finishes, Conductor shows the result so you can see how your agent behaved and decide what to refine next.
A simulation test result in Conductor

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A good loop to follow

1

Make a change

Ask Conductor to build or adjust something, then accept the proposal.
2

Test it

Run a simulation or review a relevant call to see how the change behaves.
3

Refine

Tell Conductor what to improve, and repeat until you’re happy.
Want a deeper dive into testing on its own? See the testing guides for the LLM Playground, simulation testing, and audio testing.