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By default, the agent won’t end the call automatically. You’ll need to configure when and how the call should be terminated using the end call tool.
1

Add End Call Tool

Click ”+ Add” in the tools section and select “End Call” from the dropdown menu.
Adding end call tool
2

Configure Termination Conditions

Define specific conditions under which the call should be terminated. For example:
  • “If the user says ‘thank you’, ‘goodbye’, or ‘bye’, use the end_call tool to terminate the conversation.”
Configuring end call conditions
3

Update the Prompt

Enhance the agent’s understanding by incorporating the end call conditions into the prompt. Include specific instructions such as:“If the user says ‘thank you’, ‘goodbye’, or ‘bye’, use the end_call tool to terminate the conversation.”
Adding end call instructions to prompt